A Cisco Master Specialization recognizes partners with the highest qualified practice in a given technology. To achieve a master specialization, partners must first achieve the advanced specialization in that technology and then meet stringent requirements that demonstrate their master-level capabilities and establish a customer success track record in the following three areas:
Selling skills, sales personnel investments, training, Cisco prescribed demonstration capabilities, and customer references that include Cisco solution and services capabilities.
Additional technical personnel requirements, including additional CCIE certified individuals.
Effective IT Service Management processes across the Cisco Lifecycle Services phases following ITIL best practice guidelines. To protect the integrity and value of the master specialization, Cisco uses an onsite audit requirement to validate a partners' technical and services capabilities.
To protect the integrity and value of the master specialization, Cisco uses an onsite audit requirement and Partner Services Assessment tool to provide annual audits and further validate a partners' technology and services capabilities.
Cisco Master Unified Communications Specialized Partners have demonstrated their ability to deliver sophisticated Cisco Unified Communications solutions and have met stringent requirements that are independently audited by Cisco and a third-party auditor. Partners are evaluated based on:
Customer reference accounts: Successful delivery of integrated, multiple unified communications solutions and applications integration in areas such as contact center, unified messaging, rich media, mobility, and presence solutions.
Technology capability: Additional CCIE personnel requirements, industry-recognized project management credentials, and Cisco and third-party application integration.
Services capability and methodology: Comprehensive services assessment across the Cisco Lifecycle Services phases, including ISO post-implementation support (with Day 2 troubleshooting and solution optimization).
Master Security Specialization
Cisco Master Security Specialized Partners have demonstrated their ability to deliver sophisticated Cisco security solutions and have met stringent requirements that are independently audited by Cisco and a third-party auditor. Partners are evaluated based on:
Customer reference accounts: Successful delivery of Cisco security solutions such as secure communications, TrustSec, secure hosts, and threat defense.
Technology capability: Additional CCIE personnel requirements with the deep technology skills you require.
Services capability and methodology: Comprehensive services assessment across the Cisco Lifecycle Services phases, including ISO post-implementation support (with Day 2 troubleshooting and solution optimization).
