Gaining a Competitive Edge

Mobility Services Pave the Way for Competitive Advantage

Unlike pockets of wireless LAN capability, a pervasive wireless LAN enables significant new capabilities. Guest, voice, security, and location services can all have a substantial impact on productivity, efficiency, and security when enabled organization-wide. Examples of how pervasive wireless LANs can create new services, or renovate existing business processes to be more efficient include:

• Enhance decision making—Provide guest networks for customers, system integrators, and vendors to help speed information gathering and as part of the company hospitality.
• Track and secure assets—Reduce spending and personnel time locating or repurchasing assets through location services.
• Improve customer-facing services—Deliver instant access to customer account records, reach the closest available service associate, and track product progress in a manufacturing or repair facility.
• Improve logistics and maintenance—Update transportation management systems with passengers served, fuel status, collected revenues, and video surveillance logs as passengers enter the airport or station.
• Increase responsiveness and control over telecommunications—Offer consistent call quality in-building, track expenses and integrate into existing voice PBX infrastructure through voice services.
• Protect personnel and property—Secure the campus or remote sites using wireless video surveillance to prevent theft or harm.
• Engage customers—Offer Internet access, online services, and Web portals to inform and amuse customers onsite, reinforcing brand loyalty.
• Strengthen security systems—Continuously monitor the entire work environment in order to detect abnormal wireless activity and automatically act upon it.

Market Evolution | A Better Way to do Business | Mobility Services
Gaining a Competitive Edge | Why Pervasive? | Cisco Differentiators