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Increasing profitability isn’t just about making more money, but giving you resources to provide a differentiated, higher level of service to customers in a sustainable, scalable business model. Sold by partners and delivered by Cisco, the Small Business Support Service includes three-year peace-of-mind support for Cisco Small Business products, as well as:

  • Unlimited telephone and online chat support, 24 hours a day in English, with business hours in other languages
  • Next-business-day hardware replacement where available
  • Major and minor software releases
  • Open service requests online
  • Access to the Cisco Small Business Support Center (SBSC), staffed with Cisco-certified engineers

When partners sell the Cisco Small Business Support Service to their customers, they expand their hours of technical support and geographic coverage through the Cisco SBSC, without hiring any technical staff.

Adding this service:

  • Extends support from one to three years
  • Adds next-business-day advance hardware replacement
  • Expands English language phone support from eight hours, five days a week to 24-hours, seven days a week

We recommend the service for all businesses whose operations rely on the network.

For businesses that require higher levels of support, the Partner Rapid Response option provides access 24 hours a day, 7 days a week to the Small Business Support Center (English only) and four-hour hardware replacement, where available.

Find customer-facing materials and answers to your questions about Support Service and learn more about the program. Visit the Small Business Support Community for available support and service options by country.

Find services for all Cisco products from the Service Finder.

Find warranty for all Cisco products from the Warranty Finder.

Take advantage of additional revenue opportunities with Cisco products and keep your customers' networks—and businesses—operating with Smart Services for Small Business. A variety of service options are available to support your customers' traditional Cisco products.

Quickly find services for all Cisco products - hardware and software.

Are you considering transitioning your current business into a managed services practice, or expanding your current practice? Read the Cisco Transforming Your Business playbook.

Optimize your Cisco practice with Partner Practice Builder.

Learn how Cisco can help you assess and measure your service delivery capabilities.

Learn how IT Managed Services Provider Jenaly Technology Group gained a competitive edge and boosted core offerings.

As a valued Cisco partner or distributor, you help small and midsize businesses around the world solve their everyday business challenges. Positioning services as part of your solution can help to enhance your overall sales and the value of solutions-both for your customers and your business.

Consistently including services as part of a solution sale helps you to develop a profitable recurring revenue stream and increases customer loyalty, which ultimately drives more sales.

Learn how, ClickToAttach helps simplify the service ordering experience for you and your customers when you include SMARTnet 3YR (SNT3), or Small Business Support Service (SBS) as part of your solution.

Warranty and the Value of Service

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