The Cisco CRM Communications Connector - developed for Microsoft Business Solution Customer Relationship Management (Microsoft CRM) - is a new middleware application that integrates Cisco IP Communications with Microsoft CRM software. The CRM Communications Connector offers everyone in an SMB a complete, user-friendly communications solution that will help improve customer satisfaction and increase productivity.
The Communications Connector is;
- For everyone in an SMB, not just call center agents
- Available at no cost to Cisco IPC partners
- The first application to receive full certification from Microsoft
Audio/visual demo of the Cisco CRM Communications Connector
The demo, highlighting several key features of the Customer Connector, comprises the following three scenarios;
- Inbound call from a customer already in the CRM database
- Click to dial outbound call
- Manually associating a call with an existing contact record
To review the audio/visual demo:
- In order to view the demo, you must first install the codec (TSCC.exe - 170 KB)
- Download the demo (.wmv - 4.5M)
The Cisco CRM Communications Connector software is downloadable at NO CHARGE to qualified Cisco channel partners.
Cisco CRM Communications Connector benefits for Cisco and Microsoft partners
- It provides partners an opportunity to sell IPC with a business application, illustrating the benefits of a converged network to customers.
- It creates new opportunities for Cisco channel partners by associating Cisco IPC with the Microsoft CRM application.
- It creates new opportunities for Microsoft channel partners by referring new and existing Microsoft CRM customers to Cisco IPC.
- It offers new partner growth opportunities to differentiate and increase value by delivering business solutions.
The Cisco CRM Express Solution Specialization, a new specialization designed specifically for the Communications Connector, is available to IPC partners but is not required to install the Communications Connector. Adding extra value to partners, the specialization provides the only formal training available on marketing, selling and installing the Communications Connector. This is the first software application specialization created exclusively for Microsoft Business Solutions CRM and designed for channel partners who sell to SMBs.
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We provide Cisco channel partners, Microsoft channel partners and joint Cisco and Microsoft channel partners ideas and sample plans for creating demand generation activities. Please review the online materials we have made available to you. Upon completing the online form with your contact information and demand generation idea, a local Cisco representative will review your submittal and may contact you to assist you.
Demand Generation Ideas
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We support both Cisco channel partners and Microsoft channel partners who already have a specific sales opportunity but who require collaboration with another Microsoft and/or Cisco channel partner to help close a deal with a customer. We also support joint Cisco and Microsoft channel partners who already have a specific sales opportunity, but require another Cisco or Microsoft channel partner with whom they can collaborate to close the deal.
Please review the online materials. Upon completing the online form with your contact information and details outlining your sales opportunity, a regional business development manager will review your online submittal, and depending upon the value and immediacy of the deal, the manager may contact you to introduce you to another partner.
Request Partner Match to Close a Deal
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If you are a Cisco channel partner, Microsoft channel partner, or joint Cisco and Microsoft channel partners and would like to learn more about partner collaboration and read how other channel partners have met with success by collaborating, please read some of our success stories
Partner Collaboration
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Tell us about Cisco and Microsoft channel partner collaboration activities that led to joint sales with SMB customers. We encourage you to submit your success stories and participate in our Partner Collaboration Incentive Program.
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(PDF - 170 KB)
