Unified Contact Center Solution

IBM and Cisco provide innovative business communications offerings that can guide organizations towards new business models to promote success. Acquiring new customers can be significantly more expensive than retaining existing customers, but keeping customers has never been tougher, particularly when losing a customer can be just a mouse click away. If customer retention is a primary driver for profitability; having an outside-in view of the enterprise— with the capabilities and technology to implement a customer-centric solution—is what defines the Cisco and IBM Strategic Alliance in the contact center.

Based upon extensive experience and understanding of the Contact Center industry, specific vertical industry knowledge, proven methodology, the alliance scope of offerings and an experienced team of consulting professionals, Cisco and IBM offer the most comprehensive solution for product design and implementation of a new Unified Contact Center (UCC) that is tailored for a client's specific needs. Cisco and IBM can transform customer relationships through a comprehensive portfolio of industry-leading UCC solutions.

Key Benefits:

• Lower overall costs
• Improved employee productivity
• Higher return on investment
• Superior long-term customer satisfaction
• Increased customer retention

Solution Materials

• IBM and Cisco White Paper: Realize the Full Business Potential of IP Contact Centers (MAR 08) (PDF - 224 KB)
• Flash Presentation: Cisco Alliance Unified Contact Center Solution

Contact your local IBM or Cisco representative to find out how IBM and Cisco Unified Business Communications solutions can help your organization.