Strategic Alliances

Unified Contact Center Solution

Unified Contact Center Solution

Keeping customers has never been tougher, particularly when losing a customer can be just a mouse click away. Customer retention is a primary focus for profitability, and a Cisco and IBM contact center solution can help. Cisco and IBM can provide an outside-in view of the enterprise--with the capabilities and technology to implement a customer-centric solution, the Cisco Unified Contact Center (UCC).

Cisco and IBM have extensive experience and understanding of the contact center industry, specific vertical industry knowledge, and proven methodology. These experienced consulting professionals offer the comprehensive solution for product design and implementation of a new UCC tailored for a client's specific needs. Transform customer relationships through a comprehensive portfolio of industry-leading UCC solutions.

Primary Benefits:

  • Lower overall costs
  • Improved employee productivity
  • Higher return on investment
  • Superior long-term customer satisfaction
  • Increased customer retention

Solution Materials



Contact your local IBM or Cisco representative to find out how an IBM and Cisco Unified Contact Center solution can help your organization.