The requirement for greater efficiencies as well as the ability to offer a broader portfolio of financial products and services is causing retail financial institutions to seek ways to leverage subject matter expertise at the point of customer contract, regardless of channel, in order to reduce revenue leakage and increase wallet-share.
To help banks reach their goals, IBM and Cisco have enhanced our joint retail banking portfolio. The previous generation of offerings was focused on developing the infrastructure to improve customer communication. This next generation of solutions addresses the new paradigm of driving revenue through expedient customer interaction.
Front Office Solutions II represent the evolution of integrated solutions that help banks innovate in their customer interaction channels- including branch, call center, self-service, and digital channels. The addition of video provides access to remote product experts, training of branch staff, premise security, and analytics. In addition, a suite of Back Office solutions offers a modular approach to drive cost reduction in the data center through virtualization, application optimization, data management, and energy management. Business benefits can be realized at the people, process, and infrastructure levels.
Together, IBM and Cisco are a powerful combination to help banks achieve their objectives
Solution Materials
Solution Brief: Redefining Customer Service for Banks (PDF - 310 KB)-
Solution Brief: Enriching the In-branch Experience (PDF - 445 KB)
- Solution Brief: Banking Anytime, Anywhere (PDF - 312 KB)
- Solution Brief: A Better Banking Infrastructure (PDF - 596 KB)
For more information
Contact your local IBM or Cisco representative to learn how a front office solution can help your financial organization.