Front Office Solutions for Retail Banking

Introduction

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Retail banks are under tremendous pressure to increase branch productivity with existing customers, acquire more customers, and increase branches in new markets. Today’s customers want to get the products and services they want, when they need it, however they chose, wherever they are. The increased sophistication of web-banking, tele-banking and ATM technologies has led to the creation of an equally sophisticated retail bank customer.

The IBM and Cisco Front Office Solutions for Retail Banking is a sophisticated blend of IBM products, service, and consulting expertise with industry-leading Cisco network and communications technologies to enable a multi-channel branch environment that helps drive profitability, customer satisfaction, competitive differentiation and business resiliency.

By incorporating four inter-related components – an Optimized Network, Unified Communications, Contact Centers, and Optimized Branch Infrastructure – the solution capitalizes on advanced technologies and network convergence to give banks a competitive edge.

Key Benefits

  • A secure platform for easy application deployment; safeguarding information assets and reducing business risk
  • Collaborative communications via an easy-to-use interface which integrates voice and Web conferencing, mobile IP softphones, and voicemail
  • Network acceleration integrated with a new end-user portal and hosting model to help improve sales and customer satisfaction, reduce costs, and optimize productivity

Webcast: IBM, Cisco, Bankerstuff "Intelligent Energy Mgmt, Taking Cost Out of Banking"
Energy management has become a board level issue not only because of environmental concerns but also because banks are able to take real costs out of doing business. A consolidated view of energy performance across a bank’s headquarters and retail locations is critical to drive down costs and to reduce an institution’s carbon footprint.

Solution Materials


For more information

Contact your local IBM or Cisco representative to learn how a front office solution can help your retail financial organization.

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