Requirements

Certification and specialization is based on meeting all requirements within a given country, or country grouping where relevant. Additionally, applicants must agree to the Channel Partner Program Terms and Conditions.


Requirements for Gold Certification

Additional Requirements

For a complete list of certification requirements, please review the Cisco Offer-Based Channel Model Audit and Policies Document

Gold Certification Specialization Requirements
Advanced Unified Communications
Advanced Routing and Switching
Advanced Security
Advanced Wireless LAN

Role sharing allows a single individual to fulfill similar roles across 2 or more specializations, based upon the specialization and the role. Cisco has reduced the number of unique individuals required across Express, Advanced, and Master Specializations, however, the total number of individuals required to achieve each certification level remains unchanged. A single qualified individual may fill only the AM role in up to a total of 4 specializations. A single qualified individual may fill only the SE role in up to a total of 2 specializations. A single qualified individual may fill only the FE role in up to a total of 2 specializations. Individuals may not cross-populate between the AM, SE and FE roles. SMB, CRM Express and VPN-Firewall specializations are not limited by the above allocation rules.


Certified Individuals in Specializations
TITLE Account Manager System Engineer Field Engineer
Advanced Routing and Switching CSE CCDA CCNP
Advanced Unified Communications CSE CCDA CCVP
Advanced Security CSE CCDA CCSP
Advanced Wireless LAN CSE CCDA CCNA

CCIE requirements for Certification: Gold = 4. CCIE can satisfy any technical CCxx specialization role.


Support Requirements
TYPE GOLD
Legal Agreement Valid resale agreement or Indirect Channel Partner Agreement (ICPA) in place
Demo Equipment Ability to demonstrate one specialization technology at the time of onsite audit
Customer Service 24 x 7
Escalation Process Required
Call Back 1 hour

Support Lab

Support lab equipment requirement for CSSP , SIS and RSA partners only
Pre-Sales Support Required
Post-Sales Support Requirements based on Partner Support Agreement

Customer Satisfaction
Participation in the Cisco partner customer satisfaction survey is required.
TYPE GOLD
New Certification*
  • Minimum of 15 responses (measured at the end of Cisco fiscal **Q2 and Q4 on a rolling 12-month window)

    and

  • Must achieve the regional customer satisfaction target by either Cisco fiscal Q2 or Q4, whichever comes first after annual certification anniversary
Recertification
  • Minimum of 30 responses (measured at the end of Cisco fiscal **Q2 and Q4 on a rolling 12-month window)

    and

  • Must achieve the regional customer satisfaction target by the end of both Cisco fiscal Q2 and Q4

*The definition of “new” partner as it relates to the enforcement of the customer satisfaction requirement is a partner that has not been Premier, Silver, or Gold certified within the previous six months.

**The FY2011 Cisco Fiscal Year Dates are:

  • End of Q2 - Jan 29, 2011
  • End of Q4 - Jul 30, 2011

Exceptions
Premier partners moving to either Silver or Gold must have a minimum of 15 valid responses and meet the theater Customer Satisfaction target.

Silver partners moving to Gold must have a minimum of 30 valid responses and meet the theater Customer Satisfaction target.


Service Requirements
Service Attach Rate
New and Renewing Silver and Gold Certified Partners are required to have a minimum service attach rate of 40 percent during the prior four Cisco quarters. For partners who have not previously been Gold or Silver Certified, the Service Attach Rate requirement may be met by achieving a rate of 40 percent within the past 12 months.
Revenue from Services
New and Renewing Silver and Gold Partners must generate at least 15 percent of revenue from services during the prior two Cisco quarters.
For example:
  • Total product revenue (from the networking products division) for the past two Cisco quarters
  • Total services revenue (from all services sold, including Cisco SMARTnet¨ and professional services)
Revenue from Services must meet the following requirements:
  • The percentage of revenue from all services (includes all vendors, does not have to be 100% Cisco specific) against the product revenue must be at least 15 percent
  • Partner must provide documented evidence that they have met or exceeded this requirement
Measurement must be specific to the division engaged in providing networking services or solutions in the country applying for certification
The Service requirements apply to both Cisco Branded Services (CBR, Packaged Services, Pay-for-Performance) and Partner Branded Services (CSSP, SIS, Co-Brand, Collaborative Technical Services).

Additional details on how to calculate the Service Attach Rate and Revenue from Services can be found in the Audit Policies Document.

Before Silver or Gold Certification or re-certification is awarded, an independent firm will conduct an on-site audit in order to ensure that your company has met all program requirements. Additional information regarding audit requirements may be found here.


Note: If a partner does not remain in compliance with the applicable specialization or certification requirements, Cisco reserves the right to revoke the specialization or certification. Partners must notify Cisco of its non-compliance promptly, but in no event more than thirty (30) days after partner first becomes aware of its non-compliance. Upon receipt of such notice, partner may qualify for an extension of time in which to renew its compliance with the applicable specialization or certification requirements. Partner's failure to provide such notice may disqualify partner from receiving such an extension. If no extension is granted or if partner fails to comply with the certification or specialization requirements by the end of the extension period, Cisco reserves the right to revoke the applicable specialization or certification immediately. Additional information regarding non-compliance may be found in the Audit and Policies Document.