Partners with a Partner Brand type of service (Collaborative Services, CSSP, RSA) Support Agreement must have a support lab as follows:
The lab equipment must be set up in a network topology, and should be used for proof-of-concept, post-sales support and training. It can also be used for pre-sales demonstrations. Remote access to the lab, or a process for troubleshooting, must be available and will be verified at the time of the audit. The lab is not to be used for demonstration or evaluation on customer premises.
Evidence of a process, procedure or guideline for using the lab must be shown at the time of the audit.
Leased equipment may be used towards the lab and must be present at the time of the audit.
Lab equipment must be sourced from either Cisco direct, or from an authorized Cisco source.
Partners shall ensure that lab is in compliance with the program requirements during the time period between audits.
Partners with CBR or Packaged Services are not required to have a support lab.
All partners are required to have the necessary equipment to perform a successful demonstration of one of their Specializations at the time of their onsite audit.