IP Communications

Account Manager: Responsible for IP Communications sales methodology and customer engagement.

Required Pre-requisite
• Cisco Sales Expert (#646-203 or #646-202)


Note: From March 7, 2006 through May 31, 2006, you may earn your Cisco Sales Expert badge by successfully completing either exam #646-203 or #646-202. After June 1, 2006, exam #646-202 will be retired and be replaced by exam #646-203; however the certification remains valid for two years from the pass date.

Required Exams
• Cisco CallManager Express (CCME) Sales Exam (#SE0-72)
• Cisco IPCC Express for AMs (#SEO-88)
  Exam is only assessment available and is based on same study content as previous exam (SEO-302). Former exam retired but results still accepted.
• Account Manager Learning Environment (AMLE) Exam (SE0-74)

or


• Cisco Advanced IPC Sales Specialist (recommended)
  
  View Learning Map (requires PEC login)

Project Coordinator: Junior-level staff member; assists in project coordination. Knowledgeable of Cisco best practices for project execution. Utilizes the IP Telephony Steps to Success Study Guide for tools and resources.

Required Exams
• Steps to Success Exam (#SE0-71)

View Learning Map (requires PEC login)

Systems Engineer: Pre-sales engineer; responsible for IP Communications solution planning and design.

Required Pre-requisite
• Cisco Certified Design Associate (CCDA)

Required Certification
• Cisco IP Telephony Design Specialist

View Learning Map (requires PEC login)

Field Engineer 1: Post-sales engineer; responsible for IP Communications solution implementation and operation.

Required Pre-requisite
• Cisco Certified Network Professional (CCNP)

Required Certification
• Cisco IP Telephony Support Specialist

View Learning Map (requires PEC login)

Field Engineer 2: Post-sales engineer responsible for IP Communications implementation, specific to the Cisco Unity unified messaging and IPCC Express Contact Center solutions. Possesses MCSE knowledge required for Cisco CallManager and Cisco Unity platforms.

Note: this job role may be fulfilled by two people. Click here for details.

Required Certification
• CQS- Cisco Unity Support Specialist
  Note: The Field Engineer 2 (Unity) portion of this job role has been consolidated into the CQS - Unity Support Specialist. This individual certification requires that the MCSE:Messaging on Win 2000 or Win 2003 be verified online. The MCSE:Messaging for the IP Communications FE2 (Unity) job role requires BOTH elective exams. This is a change from the FE2 job role requirements from the retired IP Telephony Revised (IPT-R) specialization. IBM Certified Systems Administrator (Lotus Notes and Domino 6) certification may still be used in place of the MCSE: Messaging on Windows 2000 or 2003 and must be submitted as attachment to application under "Upload Documents" section.
• CQS- Cisco IP Contact Center Express Specialist
  
  View Learning Map (requires PEC login)

Operations Specialist: "Day two" support engineer; troubleshoots network problems relating to IP Communications solution.

Required Pre-requisite
• Cisco Certified Network Associate (CCNA)

Required Certification
• Cisco IP Telephony Operations Specialist
  
  View Learning Map (requires PEC login)