Provide Real-Time, Face-to-Face Communication

Empower your customers to interact and collaborate like never before with Cisco TelePresence for live meeting experiences over a TelePresence-ready network.

Working with a Cisco managed services provider can help customers gain competitive advantage by adopting new technologies with a fixed cost and less risk. A service that achieves the Cisco Powered managed service designation meets or surpasses standards for a premium service experience as defined by Cisco and by industry best practices. The designation has been validated against Cisco's exacting standards through an objective, independent audit.

Service Description

Program Benefits

Requirements

Resources

With Cisco Powered Managed TelePresence, deploy TelePresence with confidence.
Demonstrate to customers your proven capabilities to deploy and proactively manage a Cisco TelePresence solution with:

A network operations center (NOC) to proactively and remotely monitor the network.
Comprehensive service-level agreements (SLAs) for service performance.
Skilled TelePresence room setup and ongoing room maintenance.
Concierge-class help desk and reservation services.

Benefit	Description
Eligible for Discount	Products eligible for program discount (upon certification or designation approval)
Eligible for Rebate	Products eligible for program rebate (upon designation approval)
Eligible for Global Procurement	Products eligible for global procurement (upon designation approval) where partners have registered, legal entities.
Eligible for Branding and Additional Marketing Benefits	Approved managed services eligible for branding and additional marketing benefits
Trade-In Credits	Approved managed services can be combined with trade-in credits

All MSCP managed services must include proactive monitoring from your NOC, service availability 24 hours a day, seven days a week, and SLAs with terms of one or more years.

Requirements
Pre-Requisites	Meet all Managed Service requirements in Offer Based Audit Document Minimum of two customer references Service-level agreement (SLA) and managed services description Meet ATP Requirements At least one CCVP on staff Method to manage all Cisco TelePresence room components Actively use the TelePresence solution internally Cisco TelePresence Network Connection designation, or work with approved providers Access to and monitor all devices within customer sites that may affect the performance of the Cisco TelePresence service Must provide service coverage (country availability)
Service Design	Demonstrate TelePresence service capabilities, and explain the key benefits of the service and how it can be used to deliver a complete managed solution for the TelePresence solution. Demonstrate managed TelePresence service capabilities including: TelePresence multipoint service in a managed configuration, including support for key additional features of the multipoint solution Concierge services for TelePresence endpoints and infrastructure High-availability, high-touch end user level phone support for all aspects of TelePresence services Deployment design including outbound and inbound customer edge (CE) policies MultiProtocol Label Switching (MPLS) VPN quality network or campus QoS design Unified communications infrastructure reliability and security Hosted options
Service Level Management Requirements	SLAs as defined by requirements document Customer portal External and internal reporting

Requirements vary for individual managed services. For a complete list of requirements for this service, and the associated BoM, see Managed Services: Portfolio Requirements Document

Learn more about Cisco TelePresence solutions

Learn about Cisco TelePresence ATP program

Review the Bill of Materials for this service