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Managed Business Communications

Cisco Powered

A Cisco Powered Managed Business Communications service provides unified voice, video, data and mobility communications for the business environment. The service:

  • Connects communication devices (such as PCs, phones) and applications (such as videoconferencing, calendar) so they can be accessed anywhere and anytime.
  • Supports the majority of the capabilities available on Cisco Unified Communications solutions and supports open interfaces so that vertical industry-focused and other value-add applications can be added.
  • Includes quality of service capabilities that ensure a consistent experience, service resiliency options for site design, and embedded security capabilities that protect the customer environment.
  • Provides comprehensive SLAs for service performance, a Web Portal that provides real time and historical performance analysis.

To view a complete list of requirements for this service, please visit the Managed Services: Portfolio Requirements

To view the full Bills of Material for this service, please visit the MSCP Portfolio: Bills of Material



Architecture and Technical Attributes


Requirement Auditor Instructions (What to Look for)
Integrated soft phone support, allowing customer to be able to use a soft phone as part of the service Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Support for phones that allow integrated video calls Generally part of the Technical Service Description (MSD); other service description may also be acceptable
A Unified Messaging service that supports e-mail, voice and fax delivered to one inbox Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Emergency number support solution that offers diverse paths for emergency calls to help ensure the user will be successfully routed Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Mobility feature that provides the customer the ability to log on to any IP phone as their customized extension Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Options for localized or central voicemail support Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Voicemail access in different formats and not tied to a specific phone. This may include the ability to receive voicemail via e-mail or a PC account Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Automatic Call Distributor (ACD) support features, including Auto Attendant and Call Queuing Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Support for voice signaling protocols, including H323 and SIP based wide-area networking Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Clear migration plan capability that allows the customer to move to the new service while interoperating with the existing service Generally part of the Technical Service Description (MSD); other service description may also be acceptable

Architecture and Technical Attributes


Requirement Auditor Instructions (What to Look for)
Emergency number support solution that offers diverse paths for emergency calls to help ensure the user will be successfully routed Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Options for localized or central voicemail support Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Automatic Call Distributor (ACD) support features, including Auto Attendant and Call Queuing Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Support for voice signaling protocols, including H323 and SIP based wide-area networking Generally part of the Technical Service Description (MSD); other service description may also be acceptable
Clear migration plan capability that allows the customer to move to the new service while interoperating with the existing service Generally part of the Technical Service Description (MSD); other service description may also be acceptable

There are no services being offered at the Legacy level.

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