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Best in Class Managed Services Provider

The Cisco Managed Services Master Certification is for partners who sell and deliver Cisco-based managed services through a premium network operations center (NOC) investment, and offer enhanced management and stewardship practices.

These partners have managed service ITIL Foundation processes, practices, and tools for supporting Cisco advanced technologies at all lifecycle phases: prepare, plan, design, implement, operate, and optimize. The Managed Services Master Certification is proof of a partner’s sophisticated managed services practices and services, reflecting the best customer experiences.

Cisco Managed Services Master Partners may also apply for one or more Cisco Powered managed services designation for a particular service, indicating that the service has met the highest Cisco user-experience standards. Partners who offer a service that qualifies for a Cisco Powered designation are:

  • Entitled to an additional payment on the purchase of Cisco Powered products, except as restricted
  • Able to market the service, using the Cisco Powered logo with descriptive text

Managed Services Master Partners must demonstrate the capability to support a minimum of 10 customers, which will be validated through an independent, third-party audit.

To achieve the Managed Services-Master certification, you must:

  • Have a NOC that serves at least 10 unique customers
  • Have at least one ITIL Foundation-trained full-time employee
  • Have a minimum of two Cisco Certified Internetwork Expert (CCIE®) certified experts employed full-time. Having personnel with certification in Service Provider Operations (CCIE SP Operations) is highly recommended.
  • Have at least two Cisco-based managed service offerings
  • Pass an independent third-party audit of capabilities

Partners that achieve MS-Master status may also apply for a Cisco Powered Managed Services or Cloud designation for a particular service.
 
View the Cisco Powered Managed Service Designation requirements, located on the Managed Services tab in the Managed Services Portfolio: Requirements document.

 

MS-Master status is the highest level of achievement for partners delivering Cisco technologies as a managed solution. In addition to escalating rewards in the form of discounts and rebates on customer equipment, partners are invited to join the Managed Services Community for access to resources that can help partners envision, build, market, and sell managed services.

The Managed Services Community is open to all registered Cisco partners. It is a web portal with resources that help with all steps of the service lifecycle, from service creation, to building and operating a managed service, to marketing and selling the service.

Partners that achieve MS-Master status may also apply for a Cisco Powered Managed Services Designation for a particular service. Services that earn this designation meet or exceed high Cisco user-experience standards, as reviewed and validated by a third-party audit.

Those partners with a service that qualifies for a Cisco Powered Designation are:

  • Entitled to a rebate on the purchase of Cisco Powered products, except as restricted
  • Can market the service using the Cisco Powered logo with descriptive text
  • Are invited to join the Managed Services Community, where they receive the highest level of go-to-market benefits from Cisco

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