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Cisco Systems, Inc. ®

Managed Multi Protocol Label Switching VPN

Provision and manage Layer 3 MPLS VPN services

Offer scalable managed intranet and extranet services that link customer corporate headquarters, branch offices, and business partners over a shared, prioritized network.

Service Description
Program Benefits
Requirements
Resources


With a managed MPLS VPN service customers receive private IP networks with high quality, secure, any-to-any connectivity.

This service:

  • Is based on the Cisco IP NGN Architecture, Multi Protocol Label Switching (MPLS) and Cisco Design and Implementation Guides.
  • Delivers appropriate levels of latency, jitter, and packet loss to ensure the successful, concurrent handling of multiple types of traffic, especially voice and video, from customer site to customer site.
  • Helps enable a network that classifies and prioritizes traffic flows from end to end, enabling SLAs for multiple classes of service.
  • Provides comprehensive SLAs that cover the overall performance of the service, and online access to real-time and historical service-performance reports.

Working with a Cisco managed services provider can help customers gain competitive advantage by adopting new technologies with a fixed cost and less risk.

A service with the Cisco Powered managed service designation meets or surpasses standards for a premium service experience as defined by the market, by Cisco, and by the industry. This designation has been validated through an objective, independent audit.




Benefit Description
Eligible for Discount Products eligible for program discount (upon certification or designation approval)
Eligible for Rebate Products eligible for program rebate (upon designation approval)
Eligible for Global Procurement Products eligible for global procurement (upon designation approval) where partners have registered, legal entities.
Eligible for Branding and Additional Marketing Benefits Approved managed services eligible for branding and additional marketing benefits
Trade-In Credits Approved managed services can be combined with trade-in credits

 

All MSCP managed services must include proactive monitoring from your NOC, service availability 24 hours a day, seven days a week, and SLAs with terms of one or more years.

Requirements
Pre-Requisites
  • Meet all Managed Service requirements in Offer Based Audit Document
  • Minimum of two customer references
  • Service-level agreement (SLA) and published Managed Services Description (MSD)
  • At least one CCIP on staff
  • Provide service coverage (country availability)
  • Provide infrastructure on which the service is delivered (carrier)
  • Internet Protocol (IP) transport must be based primarily on Cisco infrastructure
Service Design
  • Demonstrate the MPLS VPN service capabilities, and explain the key benefits of the service and how it can be used to provide secure connectivity between customer sites using Layer 3 routing and VPN routing and forwarding tables in the Provider Edge (PE) nodes.
  • Customer premises equipment (CPE) service security including: AutoSecure, control plane policing (CPP), CPU or memory thresholding, and role-based command line interface (CLI) access.
  • Infrastructure Service Security in accordance with Network Foundation Protection (NFP)
Service Level Management Requirements
  • SLAs and metrics as defined by requirements document 
  • Customer portal 
  • External and internal reporting 


Requirements vary for individual managed services. For a complete list of requirements for this service, and the associated BoM, see Managed Services: Portfolio Requirements Document

 

Learn more about Cisco MPLS VPN

Review the Bill of Materials for this service

 
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