Deliver Fast and Reliable Internet Access

Deliver secure Internet connectivity to customers, regardless of location and access methods, with a Managed Internet service backed by comprehensive SLAs and service guarantees.

Service Description

Program Benefits

Requirements

Resources

With a managed Internet service customers can receive secure Internet connectivity.

This service, based on the Cisco self-defending network architecture, and built on a secure infrastructure:

Delivers connectivity for users regardless of location and access methods.
Is backed by comprehensive SLAs covering the overall performance of the service, and online access to real-time and historical service-performance reports.
Offers service-level agreements for network performance and service availability.
Supports quality of service (QoS) techniques, access control lists, and other industry best practices.

Working with a Cisco managed services provider can help customers gain competitive advantage by adopting new technologies with a fixed cost and less risk.

A service with the Cisco Powered managed service designation meets or surpasses standards for a premium service experience as defined by the market, by Cisco, and by the industry. This designation has been validated through an objective, independent audit.

Benefit	Description
Eligible for Discount	Products eligible for program discount (upon certification or designation approval)
Eligible for Rebate	Products eligible for program rebate (upon designation approval)
Eligible for Global Procurement	Products eligible for global procurement (upon designation approval) where partners have registered, legal entities.
Eligible for Branding and Additional Marketing Benefits	Approved managed services eligible for branding and additional marketing benefits
Trade-In Credits	Approved managed services can be combined with trade-in credits

All MSCP managed services must include proactive monitoring from your NOC, service availability 24 hours a day, seven days a week, and SLAs with terms of one or more years.

Requirements
Pre-Requisites	Meet all Managed Service requirements in Offer Based Audit Document Provide infrastructure on which the service is delivered (carrier) Base Internet Protocol (IP) transport primarily on Cisco infrastructure Submit at least two customer references for the service Service-level agreement (SLA) and published Managed Services Description (MSD) At least one CCIP on staff for Cisco Powered level Provide service coverage (country availability)
Service Design	Demonstrate managed Internet Service capabilities, and explain the key benefits of the service and how the service can be used to deliver secure connectivity between customer sites. Customer premises equipment (CPE) service security including: AutoSecure, control plane policing (CPP), CPU or memory thresholding, and role-based command line interface (CLI) access. Infrastructure service security in accordance with Network Foundation Protection (NFP)
Service Level Management Requirements	SLAs and metrics as defined by requirements document Customer portal External and internal reporting

Requirements vary for individual managed services. For a complete list of requirements for this service, and the associated BoM, see Managed Services: Portfolio Requirements Document

Learn more about Cisco products

Review the Bill of Materials for this service