Build a Strong, Stable Foundation for TelePresence

Meet industry, regulatory, and Cisco TelePresence requirements for network architecture, management, and performance with a Managed TelePresence Network Connection service.

Service Description

Program Benefits

Requirements

Resources

With the Managed TelePresence Network Connection service, you can help ensure a quality TelePresence experience for your customer.

Cisco TelePresence requires high bandwidth and quality-of-service (QoS) across the wide area network (WAN).

This service:

Helps ensure the network meets industry and regulatory standards, and TelePresence requirements for network architecture, management, and performance, including measurement, staff, processes and tools.
Is based on a Cisco validated architecture design, incorporating Cisco and industry best practices for service architecture, network management, and network operation processes to support Cisco TelePresence service.

You can choose to offer customers inter-company TelePresence connectivity to set yourself apart from the competition. This enhancement establishes additional levels of security within the network to support collaboration, including:

Network-based session border control
Network Address Translation (NAT)/firewall traversal
Support for encrypted sessions (media and signaling options)
Inter-VPN reachability
Route authentication
Management and access security
Enterprise call admission control

Working with a Cisco managed services provider can help customers gain competitive advantage by adopting new technologies with a fixed cost and less risk.

A service with the Cisco Powered managed service designation meets or surpasses standards for a premium service experience as defined by the market, by Cisco, and by the industry. This designation has been validated through an objective, independent audit.

Benefit	Description
Eligible for Discount	Products eligible for program discount (upon designation approval)
Eligible for Rebate	Products eligible for program rebate (upon designation approval)
Eligible for Global Procurement	Products eligible for global procurement (upon designation approval) where partners have registered, legal entities.
Eligible for Branding and Additional Marketing Benefits	Approved managed services eligible for branding and additional marketing benefits
Trade-In Credits	Approved managed services can be combined with trade-in credits

All MSCP managed services must include proactive monitoring from your NOC, service availability 24 hours a day, seven days a week, and SLAs with terms of one or more years.

Requirements
Pre-Requisites	Meet all Managed Service requirements in Offer Based Audit Document Minimum of two customer references (MPLS VPN customer references may be used if contracts meet the more stringent network requirements for Cisco TelePresence) Service-level agreement (SLA) and published Managed Services Description (MSD) At least one CCIP on staff Provide service coverage (country availability) Provide infrastructure on which the service is delivered (carrier) Base Internet Protocol (IP) transport primarily on Cisco infrastructure Use Cisco Session Border Controller (SBC) for inter-enterprise deployment models Partner must be actively using the TelePresence solution internally in order to understand the benefits of the solution and implications on the network of adding this as a service to an integrated IP network.
Service Design	Base network foundation for Cisco TelePresence service on IP/MPLS Send all inter-VPN traffic through SBC Include redundancy within a SBC system Provide support for SBC Configure and design Provider Edge (PE) to follow the design and best practices outlined in Cisco design guides Design network infrastructure according to Cisco design and implementation guidelines Cisco TelePresence real time traffic handling Infrastructure service security in accordance with Network Foundation Protection (NFP) requirements
Service Level Management Requirements	SLAs and metrics as defined by requirements document Customer portal External and internal reporting

Requirements vary for individual managed services. For a complete list of requirements for this service, and the associated BoM, see Managed Services: Portfolio Requirements Document

Learn more about Cisco TelePresence solutions

Review the Bill of Materials for this service