Operations Support

In this section, find resources for operations support staff -- to help you plan, build and maintain your services. Gain access to information on the latest industry standards-based operations support systems (OSS) and business support systems (BSS).

Learn about operational benchmarking studies, service management processes and crucial business performance insights.

TM Forum

TM Forum is the world's leading trade association for telecom, media, and information service providers. See insights and studies from this association.

ITIL Standards
International standards and service management frameworks enable a proven methodology. View information on new and updated processes that help to advance managed services adoption.

ITIL Framework
ITIL Resources
ITIL Standards Update