This form should be used to request additional time to return CTMP related trade-in equipment. Trade-In RMA’s start aging after the last piece of new Cisco equipment ships to the Customer/Partner. You may request up to an additional 180 days for a maximum grace period of 360 days. No greater extensions will be considered. Approval is hierarchical and is dependent on the length of the extension requested. Notification of extension approval or denial will be sent via e-mail. RMA Extensions will be considered only for legitimate business justifications and RMA Extension requests for partners/customers under review for suspension from CTMP must be approved by the Area Sales Controller.
Please note that only the purchasing Partner can initiate an extension request with their Cisco AM. End Users cannot request an extension. End Users should contact the Bill To Partner to initiate an extension request.
It is the responsibility of the Cisco AM to make sure that all required approvals and completed template are sent to Customer Service at:
Subject line of email: expiration date change request
Approval hierarchy is as follows:
Any 2nd extension goes directly to the Cisco Controller for approval.