To achieve the Managed Services ATP Remote: Unified Contact Center Enterprise designation, managed services providers must fulfill each of the following defined roles:
Note: Role sharing guidelines for ATPs are unique and specific for each ATP program. These guidelines sit outside of the role sharing guidelines used for specializations and certifications, allowing a partner to utilize roles that have already been assigned in one or more specialization or certification programs. Only employees may fulfill roles. One individual may not perform more than one role within this program.
Because technology continues to evolve, Cisco ATP requirements are subject to change. Refer to this site often to help ensure that you meet all current program requirements. Also go to the investment page for time and cost estimates.
Following are the program requirements: