Unified Contact Center Enterprise Lab Equipment

The lab equipment is to be used by the ATP partner solely for support, training, customer proof-of-concept, and other similar internal activities. Partners may purchase or lease this equipment direct from Cisco at the partner’s discount set forth in the partner’s direct or indirect Reseller Agreement with Cisco or at other pricing as may be offered by Cisco from time to time.

The Cisco Unified Contact Center Enterprise Design and Installation Guides and related documentation can be found here.

Unified Contact Center Enterprise Lab Design Guide

Technical Services Delivery Guide for Partners

An additional lab design document is available for download from the ATP invitation site once the partner has been approved to participate in the ATP program.

In addition to building the lab, the partner is encouraged to complete a set of exercises designed to validate the correct deployment of the lab system. The lab exercises are available for download from the ATP invitation site once the partner has been approved to participate in the ATP program.

Lab Software

Partners can order the following Not for Resale (NFR) software through Cisco Distribution or the Discount Authorization Request Tool (DART) where DART is available.

Description	Part #	Quantity
Software - Method 1
IPCC Enterprise	IPCE-NPSENT-DART=	1
IP-IVR	IVR-85-NFR=	1
EIM/WIM	IPCE-MC-NFR-DART	1
CUIC	CCEH-CUIC8-NFR	1
Software - Method 2
Cisco Unified communications System Release 8.5 NFR	UC8.5-K9-PBO Rev.0 Available on Cisco Marketplace. See Lab Guide for additional details.	1
IP-IVR	IVR-85-NFR=	1
EIM/WIM	IPCE-MC-NFR-DART	1
CUIC	CCEH-CUIC8-NFR	1

Lab Hardware (minimum server recommendations)

	Description	Part #	Quantity
Hardware Option 1 - MCS Deployment
IPCC NFR software requires	7845 MCS (CCBU) server	MCS-7845- XX-XX	1
IP-IVR NFR software requires	7825 MCS (CCBU) server	MCS-7825- XX-XX	1
EIM/WIM NFR software requires	7835 MCS (CCBU) server	MCS-7835 - XX-XX	1
CUIC NFR software requires	7845 MCS (CCBU) server	MCS-7845 - XX-XX	1
Hardware Option 2 - UCS C-Series Deployment
IPCC NFR, IP-IVR, CUIC NFR software requires		UCS-C210M2-VCD2	3
EIM/WIM NFR software requires	7835 MCS (CCBU) server	MCS-7835 - XX-XX	1
Hardware Option 3 – UCS B-Series Deployment only available for Data Center ATP Partners
IPCC NFR, IP-IVR, CUIC NFR software requires		UCS-B200M2-VCS1 **Requires UCS B chassis, Fabric & SAN	3
EIM/WIM NFR software requires	7835 MCS (CCBU) server	MCS-7835 - XX-XX	1

Restricted Product List

Part	Description
IPCCE	Cisco Unified Contact Center Enterprise (IPCCE)
ICM	Cisco Unified ICM Enterprise (ICM)
IVR	Cisco Unified IVR (IVR)
UCSS-UCCE	Unified Communications Software Subscription (Enterprise)
UCSS-ICM	Unified Communications Software Subscription (Intelligent Contact Management Enterprise)

CVP Restricted Product List

Part	Description
CVP	Unified Customer Voice Portal (formerly Cisco Customer Voice Portal)
UCSS-CVP	Unified Communications Software Subscription (Enterprise)

Partners must contact their Cisco channel account manager for approval to order any hardware.