Unified Contact Center Enterprise Investment

The following is an estimate of time and out-of-pocket expenses required to achieve certification for the Unified Contact Center Enterprise ATP program. Training is available through the Partner Education Connection portal (PEC). As a Cisco partner, you benefit by using the PEC, generally saving a significant amount of money you would otherwise invest in travel, training fees, and out-of-office time. These are estimates, in U.S. dollars, for comparison purposes. Your organization’s investment may vary depending on geographic factors and the career certifications that individuals may have.

Cisco ATP programs represent an investment of time and resources. We highly recommend that you consult with your Cisco channel account manager prior to accepting an invitation to help ensure that there are adequate opportunities in your geography and market.

Note: If you are re-invited to the Unified Contact Center Enterprise ATP program, you may only incur costs associated with updated courses.

Total Estimated Learning Hours and Investment
	Estimated Hours	Investment
Instructor-Led Training (ILT)	360	$24,750
E-Learning	72	None
Exam Cost	6	$450
Total Investment	438	$25,200

Training and Exam Investment by Role

Account Manager
Classes are available via:	E-Learning
Estimated hours of courses and exams	8
Out-of-pocket training cost	$0
Out-of-pocket exam cost	n/a

Systems Engineer
Classes are available via:	ILT and Elearning
Estimated hours of courses and exams	122
Out-of-pocket training cost	$7,150
Out-of-pocket exam cost	$150

Project Manager
Classes are available via:	ILT
Estimated hours of courses and exams	80
Out-of-pocket training cost	$4,950
Out-of-pocket exam cost	n/a

Deployment Engineer/Tac Support Engineer
Classes are available via:	ILT and E-Learning
Estimated hours of courses and exams	246
Out-of-pocket training cost	$12,650
Out-of-pocket exam cost	$150

Applications Consultant Role to EOL August 7, 2009
Classes available via:	ILT and E-Learning
Estimated hours of courses and exams	n/a
Out-of-pocket training cost	n/a
Out-of-pocket exam cost	n/a

TAC Support Engineer Role to EOL August 7, 2009
Classes available via:	ILT and E-Learning
Estimated hours of courses and exams	n/a
Out-of-pocket training cost	n/a
Out-of-pocket exam cost	n/a