Customer Voice Portal
The Cisco Customer Voice Portal (CVP) ATP program is focused on the self-service marketplace.
Selected Partners Enabled to Sell Restricted Products
The Authorized Technology Provider (ATP) Program is an invitation-only program. The Cisco Customer Voice Portal (CVP) ATP program provides customers with cost-effective, personalized voice self-service applications, and transparent transfer of information from voice self-service to agent-assisted service and is available only to partners who also participate in the Unified Contact Center for Enterprise (UCCE) ATP program.
To learn more, visit the Cisco Unified Customer Voice Portal
Stay Informed: Announcements (PDF - 332 KB) 
Partner Profile
Cisco is looking to partner with UCCE ATP partners that already possess acceptable job/industry/market credentials in the ATP focused technology.
Benefits
Customer Voice Portal combines the power of open standards with intelligent application development and management software to:
- Provide enhanced call control, platform management, and reporting services
- Deliver a high-performance solution for enterprise-level contact centers
- Offer world class customer service
- Increase customer satisfaction and overall business profitability
Cost of Entry
Total Partner Cost of Entry
| Product | Host Price |
|---|---|
| Role Requirement | $11,085 |
| Lab & Demonstration Cost | $2,800 |
| Partner Support | No Cost |
| TOTAL | $13,885 |
HOST
Account Manager | Systems Engineer | Deployment Engineer | Project Manager
ATP Requirements:
The CVP ATP program has established four roles. Role sharing is not allowed. The individuals who fill the roles may be existing employees of the ATP Partner. Cisco does not require that the ATP Partner hire additional employees to fill these roles:
- Account Manager (AM)
- Systems Engineer (SE)
- Deployment Engineer (DE)
- Project Manager (PM)
The personnel requirements identified in the following sections are minimum requirements to qualify for the CVP ATP program. ATP Partners should ensure that they have additional trained personnel as needed to support all customer engagements and their overall market opportunity. In addition to performing the indicated roles, these individuals are the first line of internal support.
Following is a summary of training format, cost, and duration specifically for each role, as well as additional general training requirements. All costs and duration are approximate and may vary by region.
Account Manager
The AM will handle the account management and pre-sales tasks necessary to recognize opportunities and to sell the products. Responsible for providing monthly forecasts to their Cisco Account Manager, attending monthly meetings with Cisco Channel Account Management staff, articulating to customers the Cisco ATP-Customer Voice Portal Program architecture, demonstrate CCBU applications, prepare technical responses to RFPs, and provide sales support for installed customers.
| Prerequisite: | Format | Cost (USD) | Duration |
| None | |||
| Requirements: | Format | Cost (USD) | Duration |
| Opportunities in the Contact Center with CVP | VoD | $0 | 4 hours |
| TOTAL | $0 | 4 hours |
System Engineer
The SE assists customers with planning, designing, configuring, implementing, and integrating the systems required to support Cisco CVP solutions. The SE is a key member of the account team and is responsible for ensuring the highest level of technical account management.
| Prerequisite: | Format | Cost (USD) | Duration |
| None | |||
| Requirements: | |||
| Customer Voice Portal (CVP) Developer 8.0 | E-learning | $0 | 32 hours |
| Cisco Unified Customer Voice Portal Implementation (CVPI) 8.x | Instructor Led | $3,695 | 40 hours |
| CVP 8.5 Transfer of Information | E-Learning | $0 | 15 hours |
| CVP 9.0 Transfer of Information | E-Learning | $0 | 8 hours |
| TOTAL | $3,695 | 95 hours |
Deployment Engineer
The DE performs server platform hardware and operating system integration to Cisco product requirements and customer expectations. MCSE/MCSA skills. Responsible for developing the detailed Contact Center technical design, network interconnects platform requirements, configurations and custom engineering definition.
| Prerequisite: | Format | Cost (USD) | Duration |
| None | |||
| Requirements: | |||
| CVP 8.5 Transfer of Information | E-learning | $0 | 15 hours |
| CVP 9.0 Transfer of Information | E-learning | $0 | 8 hours |
| Cisco Unified Customer Voice Portal Implementation (CVPI) 8.x | Instructor Led | $3,695 | 40 hours |
| TOTAL | $3,695 | 63 hours |
Project Manager
The deployment PM is the single point of contact for the customer and will manage the deployment of the system, starting from the sales handoff through the deployment and support/maintenance handoff of the system.
| Prerequisite: | Format | Cost (USD) | Duration |
| None | |||
| Requirements: | |||
| CVP 8.5 Transfer of Information | E-learning | $0 | 15 hours |
| CVP 9.0 Transfer of Information | E-learning | $0 | 8 hours |
| Cisco Unified Customer Voice Portal Implementation (CVPI) 8.x | Instructor Led | $3,695 | 40 hours |
| TOTAL | $3,695 | 63 hours |
Satellite:
Account Manager | Systems Engineer
ATP Requirements:
The CVP ATP-Satellite Program has established two roles.
- Account Manager (AM)
- Systems Engineer (SE)
Following is a summary of training format, cost, and duration specifically for each role, as well as additional general training requirements. All costs and duration are approximate and may vary by region.
Account Manager (AM)
The AM will handle the account management and pre-sales tasks necessary to recognize opportunities and to sell the products. Responsible for providing monthly forecasts to their Cisco Account Manager, attending monthly meetings with Cisco Channel Account Management staff, articulating to customers the Cisco ATP-Customer Voice Portal Program architecture, demonstrate CCBU applications, prepare technical responses to RFPs, and provide sales support for installed customers.
| Prerequisite: | Format | Cost (USD) | Duration |
| None | |||
| Requirements: | |||
| Opportunities in the Contact Center with CVP | VoD | $0 | 4 hours |
| TOTAL | $0 | 4 hours |
System Engineer (SE)
The SE assists customers with planning, designing, configuring, implementing, and integrating the systems required to support Cisco CVP solutions. The SE is a key member of the account team and is responsible for ensuring the highest level of technical account management.
| Prerequisite: | Format | Cost (USD) | Duration |
| None | |||
| Requirements: | |||
| Customer Voice Portal (CVP) Developer 8.0 | E-Learning | $0 | 32 hours |
| Cisco Unified Customer Voice Portal Implementation (CVPI) 8.x | Instructor Led | $3,695 | 40 hours |
| CVP 8.5 Transfer of Information | E-Learning | $0 | 15 hours |
| CVP 9.0 Transfer of Information | E-Learning | $0 | 8 hours |
| TOTAL | $3,695 | 95 hours |
Host:
Requirements
The lab equipment is to be used by the CVP ATP partner solely for support, training, customer proof-of-concept, and other similar internal activities. Partners may purchase or lease this equipment direct from Cisco at the partner's discount set forth in the partner's direct or indirect Reseller Agreement with Cisco or at other pricing as may be offered by Cisco from time to time.
CVP ATP Partner Lab Equipment BOM
Lab Software
| Requirement | Quantity | Part Number | Location |
|---|---|---|---|
| CVP software: CVP-90-NFR= | – | – | – |
Lab Hardware (Minimum Server Recommendations)
| Requirement | Quantity | Part Number | Location |
|---|---|---|---|
| (1) Cisco MCS (CCBU) Server 7825 | – | – | – |
Cisco equipment:
- Cisco MCS (CCBU) Server 7825
NFR pricing: $2,800
Cisco software:
- CVP 9.0 Not-For-Resale DISTI System
Note: There are no exceptions; all ATP Partners must purchase the lab equipment. Please use Cisco ordering tool to get the latest listing price and partner must work with Cisco Partner Account Manager for latest NFR pricing. Partners must contact their Cisco channel account manager for approval to order any hardware.
Satellite:
Lab not required for CVP-Satellite partners.
Host:
Partner Support Services
The Contact Center Assessment to Quality (A2Q) process is a design review and deployment assessment initiative that identifies and solves solution issues before a deal gets booked.
NOTE: For the most up to date information please go to the Cisco A2Q web site
Satellite:
The Contact Center Assessment to Quality (A2Q) process is a design review and deployment assessment initiative that identifies and solves solution issues before a deal gets booked.
NOTE: For the most up to date information please go to the Cisco A2Q web site
Host:
The CVP ATP program governs the accessibility of the following Cisco CVP products. These products are available only to qualified ATP Partners. These products are referred to collectively in this document as the Cisco CVP products.
New partners can prospect leads and develop quotes for Cisco CVP products and solutions during the qualification period. However, they cannot purchase these products and begin deployments until they have successfully met the defined requirements for this ATP program.
The products associated with the CVP ATP Program are as follows:
- Cisco Unified Customer Voice Portal (formerly Cisco Customer Voice Portal)
- Unified Communications Software Subscription
For a complete list of Cisco products under this ATP designation, please refer to the: Restricted Product List
Satellite:
Host and Satellite locations have access to the same product families.