Become a Unified Communications Specialized Partner
Prove your expertise in integrated Cisco Unified Communications solutions.
Unified Communications Specializations
| Entry | Express | Advanced | Master |
|---|---|---|---|
| Related certifications: Advanced Collaboration Architecture Specialization is required for Cisco Gold Certification. Advanced Unified Communications is optional for Cisco Silver Certification. | |||
Cisco Unified Communications (UC) Specializations help your company to:
- Develop sales, technical, and service capabilities for integrated Unified Communications solutions
- Increase technical competency within the company
- Achieve recognition as a Specialized Partner in the Cisco Partner Locator
These specializations also entitle you to a range of additional benefits. You can:
- Participate in Cisco channel incentive programs
- Receive invitations to Cisco-sponsored partner events
- Access the Partner Education Connection
- Use My Cisco to personalize web content and get information quickly
- Visit the Design Zone for tested designs and configurations
- Participate in the Cisco Partner Bundle Offering for Demo or Lab Systems
Announcement: Retirement of Cisco Express Unified Communications Specialization
(PDF - 299 KB)
Announcement Date: April 30, 2012
Last day for new partners to apply: July 31, 2012
Retirement Date: July 31, 2012
Program End Date: August 1, 2013
Cisco Express Unified Communications Program Retirement - Q&A
(PDF - 110 KB)
Account Manager | Systems Engineer | Apply or Renew
Specialization Requirements
Two roles are required for the Express Unified Communications Specialization:
- Account Manager (AM)
- Systems Engineer (SE)
These roles provide a roadmap with training content and exams that are tailored to pertinent jobs within a company. Following is a summary of training format, cost, and duration for each role. All costs are estimated and may vary by region.
Account Manager
Responsible for sales methodology and customer engagement.
| Prerequisite: | Format | Cost (USD) | Duration |
|---|---|---|---|
| Cisco Sales Expert (#646-206 CSE) | Exam | $80 | 60 min |
| Requirement(s): | Format | Cost (USD) | Duration |
| Cisco IP Communications Express Sales Specialist (#646-223) (#650-393) |
Exam Exam |
$150 $ 80 |
60 min 45 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Cisco Sales Essentials (CSE) v5.0 or v6.0 (to match exam) | v6 E-learning | $0 | 5 hrs |
| Unified Communications Express Sales v2.0 | E-Learning | $0 | 2 hrs |
| Cisco Lifecycle Services Express | E-Learning | $0 | 3 hrs |
| Total: | $310 | 13 hrs | |
Role Sharing Guidelines:One qualified individual may fill only the AM role in up to 4 technology specializations. |
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Systems Engineer
Presales engineer responsible for Unified Communications solution planning and design.
| Prerequisite: | Format | Cost (USD) | Duration |
|---|---|---|---|
| CCNA or CCDA or CCNP or CCIE |
Exam | $250 | 110 min |
| Requirement(s): | |||
| Cisco IP Communications Express Specialist (#642-145) (#650-393) |
Exam Exam |
$80 $80 |
75 min 45 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Implementing Cisco IOS-Based Unified Communications (IIUC) | Instructor-led | $3395 | 5 days |
| Implementing Cisco IOS-Based Unified Communications Part 2 (IIUC2) | Instructor-led | $3395 | 5 days |
| Cisco Lifecycle Services Express | E-Learning | $0 | 3 hrs |
| Total: | $7200 | 10 days, 7 hrs | |
Role Sharing Guidelines:One qualified individual may fill - the SE role or the SE and FE role in up to a total of 2 technology specializations. |
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See specialization requirements in a consolidated view
Apply:
- Visit the "Become a Registered Partner" page if you are new to the Cisco Channel Partner Program and have not registered.
- Verify that the certified individuals fulfilling job roles are allocated to your company with their CSCO identification number. Partner Administrators and internal Cisco employees (associated through the CAM Assignment tool) are able to verify this information using the Partner Self Service tool. (Cisco usually receives exam results in 5 to 10 business days.)
- Complete and submit the Specialization application.
If you encounter any issues in the application or renewal process, please open a case with the Partner Relationship Team.
Renew:
To renew a specialization:
- Begin the recertification process 90 days before your anniversary date.
- Verify that you are in compliance with the current specialization requirements.
- Submit your application using the Certification and Specialization Application online web tool.
You must meet all requirements to submit your application. If you encounter any issues in the application or renewal process, open a case with the Cisco Partner Relationship Team.
If you fail to submit a recertification application within 10 days after your anniversary date, you will lose your specialization.
Note: If a partner does not remain in compliance with the applicable specialization or certification requirements, Cisco reserves the right to revoke the specialization or certification at any time. Partners must notify Cisco of its non-compliance promptly, but in no event more than thirty (30) days after partner first becomes aware of its non-compliance. Upon receipt of such notice, partner may qualify for an extension of time in which to renew its compliance with the applicable specialization or certification requirements. Partner's failure to provide such notice may disqualify partner from receiving such an extension. If no extension is granted or if partner fails to comply with the certification or specialization requirements by the end of the extension period, Cisco reserves the right to revoke the applicable specialization or certification immediately. Additional information regarding non-compliance may be found in the Audit and Policies Document.
Announcement: Retirement of Cisco Advanced Unified Communications Specialization
(PDF - 473 KB)
Announcement Date: February 11, 2013
Last day for new partners to apply: May 10, 2013
Retirement Date: May 10, 2013
Program End Date: May 9, 2014
Account Manager | Systems Engineer | Field Engineer | Apply or Renew
Specialization Requirements
Three roles are required for the Advanced Unified Communications Specialization:
- Account Manager (AM)
- Systems Engineer (SE)
- Field Engineer (FE)
These roles provide a roadmap with training content and exams that are tailored to pertinent jobs within a company. Following is a summary of training format, cost, and duration specifically for each role, as well as additional general training requirements. All costs are estimated and may vary by region.
Account Manager
Responsible for sales methodology and customer engagement.
| Prerequisite: | Format | Cost (USD) | Duration |
|---|---|---|---|
| Cisco Sales Expert (#646-206 CSE) | Exam | $80 | 60 min |
| Requirement(s): | Format | Cost (USD) | Duration |
| Cisco Advanced IP Communications Sales Specialist (#646-230) (#650-393) |
Exam Exam |
$150 $80 |
60 min 45 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Cisco Sales Essentials v6.0 | E-Learning | $0 | 6 hrs |
| Advanced Unified Communications Account Manager (AUCAM) | E-Learning | $0 | 3 hrs |
| Cisco Lifecycle Services Express | E-Learning | $0 | 3 hrs |
| Total: | $310 | 25 hrs | |
Role Sharing Guidelines:One qualified individual may fill only the AM role in up to 4 technology specializations. |
|||
Systems Engineer
Presales engineer responsible for Unified Communications solution planning and design.
| Prerequisite: | Format | Cost (USD) | Duration |
|---|---|---|---|
| CCDA associate-level certification or CCDP or CCIE |
Exam | $125 | 90 min |
| Requirement(s): | |||
| Cisco IP Telephony Design Specialist (#642-416) (#650-251) (#642-642) |
Exam Exam Exam |
$150 $80 $150 |
90 min 45 min 90 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Cisco Unified Communications Architecture and Design (UCAD) | Instructor-led | $3195 | 5 days |
| Cisco Lifecycle Services for Advanced Unified Communications | E-Learning | $0 | 3 hrs |
| Implementing Cisco Quality of Service (QoS) | Instructor-led | $3295 | 3 hrs |
| Total: | $6995 | 10 days, 8 hrs | |
Role Sharing Guidelines:One qualified individual, may fill only the SE role in up to a total of 2 technology specializations. |
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Field Engineer
Post-sales engineer responsible for Unified Communications solution implementation and operation
| Prerequisite: | |||
|---|---|---|---|
| CCNP Voice (formerly CCVP) certification or CCIE |
Exam | $625 | 405 min |
| Requirement(s): | Format | Cost (USD) | Duration |
| Cisco Lifecycle Services for Advanced Unified Communications (#650-251) | Exam | $80 | 45 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Cisco Lifecycle Services for Advanced Unified Communications | E-Learning | $0 | 3 hrs |
| Total: | $705 | 11 hrs | |
Role Sharing Guidelines:One qualified individual, may fill only the FE role in up to a total of 2 technology specializations. |
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Training Requirements Not Allocated to Job Roles
| Cisco IP Contact Center Express Specialist | |||
|---|---|---|---|
| Prerequisite: | Format | Cost (USD) | Duration |
| here are no prerequisites for this role. | - | - | - |
| Requirement(s): | Format | Cost (USD) | Duration |
| Cisco IP Contact Center Express Specialist (#642-165) |
Exam | $150 | 75 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Deploying Cisco Unified Contact Center Express (UCCXD) v4.0 | Instructor-led | $3295 | 5 days |
| Total: | $3445 | 5 days, 2 hrs | |
| Cisco Unity Support Specialist | |||
| Prerequisite: | Format | Cost (USD) | Duration |
| None | |||
| Requirement(s): | Format | Cost (USD) | Duration |
| Cisco Unity Support Specialist (#642-263) |
Exam | $150 | 75 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Implementing Cisco Unity Connection (IUC) v7.0 | Instructor-led | $3495 | 4 days |
| Total: | $3645 | 4 days, 2 hrs | |
| Cisco Unity Design Specialist | |||
| Prerequisite: | Format | Cost (USD) | Duration |
| CCDA associate-level certification or CCDP or CCIE |
Exam | $125 | 90 min |
| Requirement(s): | Format | Cost (USD) | Duration |
| Cisco Unity Design Specialist (#642-072) |
Exam | $150 | 75 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Cisco Unity Design and Networking | Instructor-led | $2795 | 4 days |
| Total: | $3070 | 4 days, 9 hrs | |
| Prerequisite: | Format | Cost (USD) | Duration |
| There are no prerequisites for this Cisco Qualified Specialist. | - | - | - |
| Requirement(s): | Format | Cost (USD) | Duration |
| Cisco UC on UCS Specialist | |||
| #648-244 DIUCUCS Exam Details | Exam | $200 | 75 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Designing and Implementing Cisco Unified Communications on Unified Computing Systems | E-Learning | $350** | 14 hrs |
| Total: | $550 | 16 hrs | |
| Prerequisite: | Format | Cost (USD) | Duration |
| There are no prerequisites for this Cisco Qualified Specialist. | - | - | - |
| Requirement(s): | Format | Cost (USD) | Duration |
| Cisco Webex Design Specialist | |||
| #648-232 CWSDI Exam Details | Exam | $150 | 75 min |
| Recommended Training: | Format | Cost (USD) | Duration |
| Cisco WebEx Solutions Design and Implementation | E-Learning | 0 | 14 hrs |
| Total: | $150 | 16 hrs | |
Role Sharing Guidelines:These roles are not allocated. Individuals with the preceding Cisco Qualified Specialist badges can meet this requirement, whether or not they are filling the required job roles (AM, SE, or FE). The online application verifies only that someone from the company holds these badges. |
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Country Requirements:Learn more about Country Groupings |
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See specialization requirements in a consolidated view
Apply:
- Visit the "Become a Registered Partner" page if you are new to the Cisco Channel Partner Program and have not registered.
- Verify that the certified individuals fulfilling job roles are allocated to your company with their CSCO identification number. Partner Administrators and internal Cisco employees (associated through the CAM Assignment tool) are able to verify this information using the Partner Self Service tool. (Cisco usually receives exam results in 5 to 10 business days.)
- Complete and submit the Specialization application.
If you encounter any issues in the application or renewal process, please open a case with the Partner Relationship Team.
Renew:
To renew a specialization:
- Begin the recertification process 90 days before your anniversary date.
- Verify that you are in compliance with the current specialization requirements.
- Submit your application using the Certification and Specialization Application online web tool.
You must meet all requirements to submit your application. If you encounter any issues in the application or renewal process, open a case with the Cisco Partner Relationship Team.
If you fail to submit a recertification application within 10 days after your anniversary date, you will lose your specialization.
Note: If a partner does not remain in compliance with the applicable specialization or certification requirements, Cisco reserves the right to revoke the specialization or certification at any time. Partners must notify Cisco of its non-compliance promptly, but in no event more than thirty (30) days after partner first becomes aware of its non-compliance. Upon receipt of such notice, partner may qualify for an extension of time in which to renew its compliance with the applicable specialization or certification requirements. Partner's failure to provide such notice may disqualify partner from receiving such an extension. If no extension is granted or if partner fails to comply with the certification or specialization requirements by the end of the extension period, Cisco reserves the right to revoke the applicable specialization or certification immediately. Additional information regarding non-compliance may be found in the Audit and Policies Document.
** Price is $175 with a valid CDC Login
Read: Master Unified Communications Specialization Requirements Update
The Master Unified Communications Specialization is for a specific group of partners who have in-depth technology skills. These partners also have demonstrated customer success in more sophisticated, value-added Cisco Unified Communications solutions, including:
- Sales
- Deployment
- Services
Partners with a highly qualified Unified Communications practice can achieve a Master Unified Communications Specialization regardless of certification level.
Master Unified Communications Specialization
Step 1: Pre-Audit Validation
These requirements will be validated remotely before the onsite audit is scheduled
| Requirement | Evidence |
|---|---|
| Advanced Collaboration Architecture Specialization or Advanced Unified Communications Specialization |
Partner must hold the Advanced Collaboration Architecture Specialization or the Advanced Unified Communications specialization. Check is done via an internal system validation through the Certification & Specialization Application (CSApp) web tool. |
| CCIE Voice or CCIE Collaboration | Assign individual in CSApp. |
| One Project Management Certification: PMI Project Management Professional (PMP) or OGC PRINCE2 | The partner uploads the certificate into the Certification and Specialization Application. |
| Customer references: Documentation to validate five* sophisticated deployments based on specific qualifying Unified Communications criteria (see Master Security and Unified Communications Customer Reference Checklist). | Complete the customer reference document, which includes customer reference account deployment summaries, for the five* customer references. *Recertification applications require three customer references Cisco Channel Systems Engineer (SE) reviews the Customer Reference document and validates deployments. The Cisco Channel SE must upload the customer reference checklist into CSApp. Review and validation of the customer reference checklist is indicated by the Channel SE upload. |
| Step 2: Onsite Audit After your application has been validated by a Cisco Certification Program Manager, he or she will forward your application to the third-party auditing firm who will contact you to arrange an audit date. |
|
| Requirement | Preparation |
| Onsite Audit Capabilities Validation | All requirements for the onsite audit are found in the Cisco Channel Program Audit & Policies document. Please prepare accordingly. |
| Onsite Audit Demonstration | Be prepared to perform a demonstration as per the Master Unified Communications Demonstration Guidelines document. |
| Need Assistance? | |
| Problem | Action |
| Need additional information? | Visit the training and tools page to view the Partner Preparedness and Demo Solution VoDs, and other documentation to help you. |
| If you are having issues with your online application, or Cisco online web tools: | Open a support case |
| If you have questions, issues, or concerns with regard to the audit process, demonstration requirements, or other issues related to this qualification: | Please contact your Partner Account Manager or Systems Engineer or send an email to master-specializations@cisco.com. |
Certification and specialization is based on meeting all requirements within a given country.
Apply:
- Review the requirements in the Cisco Channel Program Audit and Policies document.
- Review the terms and conditions and program policies in the appendix of the audit and policies document.
- Confirm that you have all the necessary documentation and have met all prerequisites.
- Complete and submit the specialization application.
- Prepare for the onsite audit and demonstration
Renew:
You have 90 days before your anniversary date to begin the recertification process. At that point, you will notice that your status has moved from "Approved" to "Re-Cert" in the Certification and Specialization Application online web tool. If you fail to submit a recertification application within 30 days after your anniversary date, you will lose your specialization.
To renew your Master specialization:
- Verify that you have met all recertification requirements.
- Verify that your Advanced Unified Communications Specialization is active and in compliance.
- Verify the expiration dates of the certified personnel (CCIE Voice, industry certification, PMP, or PRINCE2).
- Submit your recertification application in the Certification and Specialization Application tool.
- Upload five customer references in the Certification and Specialization Application tool.
You must meet all requirements to submit your application.
If you fail to submit a recertification application within 30 days after your anniversary date, you will lose your specialization.