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TelePresence Video Master Authorized Technology Provider Requirements

To achieve a TelePresence Video Master ATP certification, partners must fulfill each of the following defined job roles:

  • Account Manager
  • Systems Engineer
  • Field Engineer
  • Project Manager
  • Project Manager 2
  • Installation Technician

Note: Role sharing guidelines for ATPs are unique and specific for each ATP program. These guidelines sit outside of the role sharing guidelines used for specializations and certifications, allowing a partner to utilize roles that have already been assigned in one or more specialization or certification programs. One individual may not fulfill more than one job role within the TelePresence Video Master ATP Program. Persons filling roles must be employees and reside in the same Cisco theater where the ATP Partner is fulfilling the program requirements.

Because technology continues to evolve, Cisco ATP requirements are subject to change. Please refer to this site often to help ensure that you meet all current program requirements.

Please view the investment in time and money for this program.

The TelePresence Video Master ATP Program requirements are as follows:


Account Manager (AM)

The Account Manager is responsible for managing the customer relationship, setting customer expectations, and advancing the sales lifecycle. Responsibilities include:

  • Uncovering business opportunities and challenges
  • Positioning products and solutions for the Cisco TelePresence Video Master architecture, applications, and solutions.
  • Preparing technical responses to requests for proposals (RFPs)
  • Providing sales support for installed customers
  • Engaging with their Cisco Partner Account Manager (PAM) as necessary

Prerequisite:

  • None

Training and Exams:

View Learning Map (requires PEC login)

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Systems Engineer (SE)

The Systems Engineer is a presales engineer responsible for advancing technology direction and designing comprehensive customer business and technical solutions. Responsibilities include:

  • Positioning products and solutions for the Cisco TelePresence Video Master architecture, applications and solutions.
  • Customer engagement to plan, design, acquire, configure, implement, and integrate the systems required to support Cisco TelePresence Video Master solutions
  • Setting customer expectations and ensuring the highest level of technical account management
  • Developing high-level design, configuration and implementation strategy
  • Using technical resources to create and present customer proposals

Prerequisite:

  • None

Training and Exams:

View Learning Map (requires PEC login)

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Field Engineer (FE)

The Field Engineer is a postsales engineer responsible for implementing and operating products and solutions. Responsibilities include:

  • Installing and configuring the TelePresence products and software associated with the Cisco TelePresence Video Master solution at the customer site(s). 
  • Troubleshooting and resolving technical issues during deployment
  • Providing installation testing and turn-up services
  • Providing  problem determination, analysis, and problem resolution
  • Providing customer technical support as required and engaging Cisco Technical Assistance Center (TAC) as required for hardware and software support and problem resolution.

Prerequisite:

  • None

Training and Exams:

View Learning Map (requires PEC login)

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Project Manager (PM)

The Project Manager is a presales engineer responsible for project management support for all Cisco TelePresence Video Master related activities as part of the Cisco TelePresence Video Master program.

Responsibilities include:

  • Coordinating the sale, installation, logistics, and implementation of Cisco TelePresence products to the customer sites
  • Troubleshooting and resolving technical issues during deployment
  • Ensuring the EOA process, including Room Validation and Network Assessment, are completed and submitted for all sites at the time the order is placed.

Prerequisite:

  • None

Training and Exams:

View Learning Map (requires PEC login)

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Project Manager 2 (PM2)

A Project Management Professional (PMP), PMI or PRINCE 2 credential is the industry-recognized certification for project managers. Globally recognized, the PMI, PMP or PRINCE 2 demonstrates that you have the experience, education and competency to successfully lead and direct projects. The Project Manager 2 role shows expertise in the areas of Initiating, Planning Executing, Monitoring and controlling, closing projects as well as Professional and social responsibility.

Prerequisite:

  • PMI, PMP, Prince 2 certifications

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Installation Technician (IT)

The Installation Technician is an installation engineer responsible for technical support for all Cisco TelePresence Video Master activities as part of the Cisco TelePresence Video Master program.

Responsibilities include coordinating and performing installation of the physical hardware of the Cisco TelePresence Video Master Solution, including cameras, codecs, cables, monitors, and furniture.

Note: Successful installation requires more than the minimum of one IT, and it is highly recommended to have more trained ITs on site.

Prerequisite:

  • None

Training and Exams:

View Learning Map (requires PEC login)

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