Partner Central

Silver Certification

Retirement of Silver Certification

Effective April 1, 2015, Silver certification applications will no longer be accepted. Silver anniversary dates after April 1, 2016 will be updated to an anniversary date of April 1, 2016. Learn how to transition Read the transition At a Glance.

Silver Certification recognizes partners for their broad technical skills. Silver Certified partners must have achieved two qualified specializations. In addition, they have integrated Cisco Lifecycle Services into their offerings and demonstrated a measurably high level of customer satisfaction.

Partner Benefits

Cisco offers the Silver Certified Partner designation as a reward for loyalty to Cisco, for capabilities in providing value-added services, and for a commitment to customer success. This designation presents greater branding recognition and differentiation from Premier and Select Certifications.

With this level of certification, partners benefit from an increased level of support from Cisco, including access to best-in-class products and services, technical support, productivity tools, online training, marketing resources, and sales promotions. In addition to branding as a Cisco Silver Certified Partner, benefits of Cisco Silver Certification include:

Silver Certified Partners also enjoy access to many Cisco resources, including customer satisfaction best practices and tools, the Partner Education Connection, and Marketing Resources.

Ready to Go?

Once you achieve your certification, you can:

View country groupings

Looking for a different certification?

Certification and specialization is based on meeting all requirements within a given country, or country grouping where relevant. All applicants must agree to the Channel Partner Program Terms and Conditions which can be found in the Certification and Specialization Application (CSApp) tool during the application process.

Specialization Requirements

To achieve Silver Certification, a partner must have completed one of two options:

Note: An Advanced Technology Specialization option may not be combined with an Advanced Architecture Specialization within the same product family.

  • AC&W or AUA cannot be combined with Enterprise Networks
  • AUCT and AUFT cannot be combined with Data Center

Certified Role Requirements

Partner must have a minimum of 6 unique certified full-time employees, including minimum 2 CCIEs, and no more than 2 Cisco Sales Experts (CSEs) can be counted toward the total.

Support Requirements

Type Silver
Legal agreement Valid resale agreement or Indirect Channel Partner Agreement (ICPA) in place
Demonstration capabilities Demonstrate one specialization technology or solution
Customer service and call back 8x5 basis (8 hours a day, 5 days a week)
Escalation process Required
Call Back 1 hour
Support Lab Support lab equipment requirement for CSSP,SIS and RSA partners only
Pre-Sales Support Required
Post-Sales Support Requirements based on Partner Support Agreement

Customer Satisfaction Requirements

Participation in the Cisco partner customer satisfaction survey is required.
Type Silver
New Certification* 20 responses required at first measurement period that occurs (January or July**) after a full six months of Certification

and

Low Score Follow-Up requirement in the Partner Access onLine (PAL) tool
Recertification Minimum of 20 responses measured twice a year (**January and July) using results received in the 12 months previous to each measurement date.

and

Low Score Follow-Up requirement in the Partner Access onLine (PAL) tool
*The definition of "new" partner as it relates to the enforcement of the customer satisfaction requirement is a partner that has not been Premier, Silver, or Gold certified within the previous six months.
**The exact Cisco fiscal year measurement dates can be found in the Partner Access onLine (PAL) tool:

Exception

  • Premier or Silver partners moving to Gold Certification must have 30 responses at the first measurement period after a full six months of certification achievement and Low Score Follow Up requirement in PAL tool.

Service Requirements

Service Attach Rate
New and Renewing Silver and Gold Certified Partners are required to have a minimum service attach rate of 40 percent during the four previous Cisco quarters. For partners who have not previously been Gold or Silver Certified, the Service Attach Rate requirement may be met by achieving a rate of 40 percent within the past 12 months.
Revenue from Services
New and Renewing Silver and Gold Partners must generate at least 15 percent of revenue from services during the two previous Cisco quarters. For example:
  • Total product revenue (from the networking products division) for the past two Cisco quarters
  • Total services revenue (from all services sold, including Cisco SMARTnet¨ and professional services)
Revenue from services must meet the following requirements:
  • The percentage of revenue from all services (includes all vendors, and does not have to be 100 percent Cisco specific) against the product revenue must be at least 15 percent
  • Partner must provide documented evidence that they have met or exceeded this requirement
Measurement must be specific to the division engaged in providing networking services or solutions in the country applying for certification

The service requirements apply to both Cisco Branded Services (CBR, Packaged Services, Pay-for-Performance) and Partner Branded Services (CSSP, Co-Brand, Collaborative Technical Services).

Before Silver or Gold Certification or re-certification is awarded, an independent firm will conduct an audit in order to ensure that your company has met all program requirements.

Note: Certification and specialization are based on meeting all requirements within a given country, or country grouping where relevant. All applicants must agree to the Channel Partner Program Terms and Conditions which can be found in the Certification and Specialization Application (CSApp) tool during the application process. All Certifications and Specializations must be renewed in CSApp every year.

A complete list of requirements including certified personnel may be found in the Audit and Policies Document.

How to Apply:

  1. Your company must be a Registered Partner before applying for any specializations or certifications. Visit the Become a Registered Partner page if you have not registered for the Cisco Channel Partner Program.
  2. Verify that certified individuals fulfilling job roles are allocated to your company with their Cisco (CSCO) testing number.*
  3. Partner administrators and Cisco employees will verify this information using the Partner Self Service tool.
  4. Complete and submit the certification application.
    If you encounter any issues in the application or renewal process, please open a case at Customer Service Central (formerly Partner Relationship Team - PRT)

*Cisco typically receives exam results within five to 10 days from its respective testing agencies.

How to Renew Your Certification

You have 90 days prior to your certification anniversary date to begin the re-certification process. In the 90 days prior to your anniversary date, your status will change from Approved to Re-Cert in the Certification and Specialization Application (CSApp) online tool and you will receive a notification by e-mail. Once you verify that you are in compliance with current specialization requirements, please submit your application in the CSApp tool. You will not be able to submit your application unless all requirements are met.

If you encounter any issues in the application or renewal process, please open a case at Customer Service Central (formerly Partner Relationship Team - PRT)

Failure to submit a re-certification application 30 days after your anniversary date will result in loss of the certification.