Cisco Learning Connection

Welcome to Cisco NPI: Telepresence Release New Product Introduction Training. This training was captured in October 2007 for distribution on Cisco's web using Microsoft's Netshow/ Media Player application. Special thanks to the TSBU for their dedication to excellence and overall support of this training endeavor.

Telepresence is a solution comprised of Cisco products that will enable a business to business TelePresence session. The products involved include routers from SRBU, SBC cards, network management and TelePresence 2.0 software

he objective of this module is to introduce several new Serviceability enhancements to TAC and Partners.

These enhancements come in several different forms:
Added features to Support Tools
For ICM users: an Infrastructure Audit script
Additional Serviceability documentation and presentation

This is the Customer Voice Portal Developer course for CVP 4.0. The course consists of the following 4 modules:

- CVP Technical Overview - in this module you will

     - explore the basic context for understanding CVP, including its function, its relationship to VoiceXML, and the network environment within which it operates

     - review the basics of the CVP Studio and CVP VXML Server software

      - describe the features of the CVP Studio and CVP VXML Server

- Developing a Self-Service Application with CVP Studio - in this module you will

     - develop and deploy a voice application and determine how voice elements can be used to collect caller input, record a message, and perform telephony transfers

     - work with Decision, Action elements and other elements

     - incorporate pre-written custom components into the CVP Studio project and work with the productivity and usability features of Studio

- CVP VXML Server Operations and Troubleshooting

     - explore the administration of CVP VXML Server

     - learn about CVP VXML Server directory structure

     - understand the difference between global administration scripts and application specific administration scripts

     - troubleshoot CVP VXML Server

     - learn the difference between global and application specific VXML Server logs.

- Creating Custom Components in CVP Studio - in this module you will explore

     - the CVP APIs used to create custom components

     - the 4 different scopes of data: Global, Application, Session, and Element

     - Call Start and Call End actions

     - Standard Action and Decision elements

- Dynamic Configurations for elements

      - custom configurable elements and the difference between custom and Standard elements

     - creating and customizing Say It Smart plug-ins

     - Hotevents

     - custom On Error notifications

Cisco began migrating to an IPCC-based Call Center in 2002. Today Cisco supports 60 contact centers with a rapidly-evolving set of IP Communications technologies. This presentation describes the history and future direction of IP Communications technology within Cisco contact centers, focusing on IPCC.

Online tutorial which demonstrates basic functions of the Cisco IP Communicator for end users. (Downloadable version also available)

Cisco IP Communicator—a software-based application that delivers enhanced telephony support through the PC—is designed to meet diverse customer needs by serving as a supplemental telephone when traveling, a telecommuting device, or as a primary desktop telephone. With Cisco IP Communicator, remote users take their office extension with them as well as enjoy access to the same familiar phone services that they have in the office.

Learn how to make the most of your Cisco IP Phone with Cisco IP Phone tutorials. These thirty-minute tutorials show the parts of the phone, buttons, settings, LCD screen tips, call pick-up and call forwarding.

Cisco IT began deploying IP Telephony over 5 years ago to over 250 sites around the world, supporting over 50,000 IP Phones on the Cisco network. Cisco IT used this new technology to lower overall telephony costs and also discovered ways to improve productivity and business reliance. Learn about the history of Cisco's IP Telephony environment, the current IP Telephony architecture and the business reasons, plans and processes behind the migration.

Learn how to identify the IP protocol stack, its protocol layer functions, and commonly used IP protocols. In addition, learn how to identify IP address classes, IP addresses, IP subnet masks, IP network numbers, subnet numbers, and possible host numbers.

Access Technology Business Unit (ATU) sponsored project to develop a voice-centric platform, based on existing Cisco products and technologies, to meet the specific needs of very small businesses.

This NPI training was captured for redistribution April, 2007 using Microsoft’s Netshow / Media Player application.

Test Your Knowledge: A 5-minute interactive flash challenge (or game) on migrating a business from legacy voice to Cisco Unified Communications.

This e-learning module describes the Cisco Unified Communications system release approach, system components, system bundles, deployment models, and new Cisco Unified Communications 5.1 features.

This e-learning module describes the Cisco Unified Communications system install and upgrade requirements, process, and best practices..

This tutorial on Operations Manager (OM) provides self-paced training focused on using the key features of the Operations Manager application. The tutorial is structured as a series of self-paced chapters that explore the architecture, key features, common usage, and system administration guidelines for the product. Also included as part of the tutorial is a helpful reference section containing links to technical documents on component products, concepts, and terminology.

Provides self-paced training focused on using the key features of Service Monitor and the Cisco 1040 sensors. The tutorial is structured as a series of self-paced chapters that explore the architecture, key features, common usage, and system administration guidelines for the product. Also included as part of the tutorial is a helpful reference section containing links to technical documents on component products, concepts, and terminoloy.

This series of Quick Learning Modules provides comprehensive time to market technical collateral relative to Unified Communications System Architecture, Installation & Upgrade and Troubleshooting.

This presentation shows how Cisco IT designed a Unity voice messaging solution, and how we migrated from our legacy Avaya Octel voicemail system to a fully Cisco Powered IP Voice messaging solution based on Unity and using Unity Bridge.

A stand-alone e-learning lesson that discusses the deployment components of deploying the SRST feature is Cisco Gateways. (This e-learning lesson does not replace the actual lesson presented in the "Implementing Gateways and Gatekeepers" five-day instructor-led training.)

Learn how to use emerging voice internetworking technology with Introduction to Basic Analog Voice over IP.

Learn how to use emerging voice internetworking technology with Analog Voice Internetworking with E & M Signaling.

Learn how to use emerging voice internetworking technology with Basic Analog-to-Digital Voice over IP.

Learn how to use emerging voice internetworking technology with Link Efficiency Mechanisms.

Learn how to use emerging voice internetworking technology with Queuing Techniques.

Multimedia overview of SMB Class Security, Mobility, Network Foundation, and IP Communications.

Detailed introduction to Voice features and functions found in Cisco's line of Integrated Services Routers. Intended primarily for a Channel Sales audience, this instructional VoD addresses Cisco's advancements in secure, converged IP communications - voice on the ISR 2800 and 3800 Series routers.

In this Quick Learning Module, you will learn how to secure VoIP applications using the enhanced inspection features of the SIP, SCCP, H.323, MGCP, and RTP protocols provided by the Cisco ASA.

Designing and Implementing Cisco Unified Rich Media Communications (ICRMC) v1.1

This learning game allows you to command employees of IP Beats, a popular music store and live appearance venue. Through the course of this game, a Cisco IP Communications solution will be rolled out and features will be added. This IP Communications solution will address issues involving inventory, communications and customer service. You will enjoy the benefits of IP Communications additions and make the business more productive as you successfully complete each level.

This learning game allows you to command employees of IP Beats, a popular music store and live appearance venue. Through the course of this game, a Cisco IP Communications solution will be rolled out and features will be added. This IP Communications solution will address issues involving inventory, communications and customer service. You will enjoy the benefits of IP Communications additions and make the business more productive as you successfully complete each level.

Bring to bear your networking knowledge, gaming acumen, and awareness of Cisco solutions to tackle a trilogy of learning games. This trilogy combines the Network Defenders game, the Storage Area Network (SAN) Rover game, and the IPC Rockin' Retailer game.

Configuring Cisco CallManager Time-of-Day Routing e-learning module covers the purpose, operation, and configuration of this important Cisco CallManager Release 4.1 feature. Time-of-Day routing enables you to routes calls to different locations based on the time of day when a call is made.

Learn to distinguish among the various Cisco IP Phone models and understand how they work within an IP Telephony deployment. Learn to configure basic Cisco CallManager functions, including adding users and phones, and using the User Options web page to customize phones. Learn to configure the Cisco Catalyst switch to power the Cisco IP Phones, create voice VLANs, and enable class of service (CoS).

This e-learning product contains four lessons and lab simulations that are extracts from the five-day instructor-led course "Cisco IP Telephony Part 1 (CIPT1)" offered through Cisco Learning Partners.

A collection of three lessons on how to troubleshoot IP Voice Gateways, Gatekeepers, and SIP Trunks. These are e-learning lessons that can be studied in less than an hour. Of course, you can always return to a lesson for review or more extensive study. TTOPS uses Cisco's recommended troubleshooting methodology, applied to the most commonly encountered IP Telephony problems when installing or operating Gateways, Gatekeepers and SIP Trunks.