The E-Service Training (EST) program provides user-friendly, just-in-time, and effective product training to Cisco Third Party Maintainer (TPM) Field Engineers in supporting Cisco SMARTnet Onsite Services.
E-Service Training Offerings
E-Learning
Receive specialized training on product and technology concepts and applications via Internet and CD.
Visual Hands-on
Access step-by-step instruction on hardware identification, remedial, and maintenance tasks supported with photographs, images, audio, and video.
E-Lab
Access real Cisco equipment remotely to train and refresh skills. E-Lab is now a U.S. patented application.
E-Service Training Qualification Exam
When an individual successfully completes an E-Service Training Qualification exam, their results are recorded in E-Service Training database system which allows them to view/print a Commendation letter and a Certificate of Completion form.
COMPASS
Provide detailed instructions for performing on-site upgrade and remedial services for Cisco products.
Frequent Learner Award
Earn Amazon.com gift cards for your participation in E-Service Training.
