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The following information provides general guidelines for the content likely to be included on this exam. However, other related topics may also appear on any specific delivery of the exam.
Voice Technology Fundamentals
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Describe the five types of signaling mechanisms: Loop Start, Signaling, Ground Start Signaling, Wink Start Signaling, E&M Signaling, and Signaling Systems |
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Explain the three key telecommunication network technologies in a PSTN |
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Identify the telecommunication categories of the service provider Public Telephone, Inter-exchange Carriers, and Local Exchange Carriers |
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Describe digital voice and how it is transmitted |
PBX Switching
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Describe the basic fundamentals of circuit switches Describe the basic fundamentals of packet switches |
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Describe the basic fundamentals of packet switches |
PBX Features
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Describe five popular PBX user features |
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1. call back on busy/ring - no answer |
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2. conference and transfer features |
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3. leave word that I called |
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4. last number redial |
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5. system-wide paging |
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Describe five common PBX system features |
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1. call accounting |
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2. networking |
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3. automatic call distribution (ACD) |
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4. voice response system |
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5. voice message systems |
Access Signaling
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Describe signaling mechanisms |
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Explain Loop Start signaling |
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Discuss Ground Start signaling |
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Describe Wink Start signaling |
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Explain two types of signaling systems |
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1. Channel Associated Signaling |
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2. Common Channel Signaling |
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3. Signaling System<</TD> |
Service Options
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Describe the functionality of Direct Inward Dialing (DID) |
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Explain the differences between Centrex and PBX |
Computer Telephony Integration
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Describe computer telephony integration |
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Explain Intelligent Contact Management |
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Discuss PBX and computer applications integration |
Cisco Voice Telephony
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Describe the voice transmission methods |
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1. Copper wire |
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2. Coaxial cable |
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3. Fiber optic |
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4. Wireless |
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Signaling (Analog, Digital, Call Control, VoIP, Line or Circuit) |
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Telephony Applications Enterprise Telephony |
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Cisco Voice Technologies and Concepts (Voice over IP, Voice over Frame Relay, Multimedia Conference Manager (MCM), Fax Applications |
911 and E911: Standard Telephony
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Explain the history and development of the 911 system |
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Describe how 911 and E911 work |
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List the benefits of 911 |
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Identify references to standards, current news, and glossary terms |
PBX and Architecture
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Explain the need to have a PBX |
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Explain PBX operation as "black box" |
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Explain transparency of features for multiple sites |
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Explain proprietary and non-proprietary PBXs |
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Describe Remote Communications Module (RCM) |
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Describe migration to server architecture |
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Describe the basics of switching systems |
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Describe switching matrix alternatives |
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PBX provision philosophies (Plian old PBX, Direct Dial in PBX) |
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PBX/versus Centrex Summary |
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Identify PBX terminology (Central Office, Centrex, Line, Trend, Port, Service Circuit, Blocking, Non-blocking Time slot) |
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Describe the differences between Time Slots versus Speech Paths |
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Describe Multi-group/Module/and Node Systems |
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Describe how to do System Capacity planning |
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Describe how to do configuration |
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PBX features: User programmable, system administrator controlled |
SIP versus H.323
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Components of SIP (user agent client (UAC), user agent server (UAS), SIP Clients and SIP Servers) |
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How SIP Works (using a Proxy and Redirect Server) |
PBX Networking - Standard Telephony
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Describe typical PBX network applications |
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Identify the types of signaling using PBX networks |
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Define the proprietary PBX protocols from Lucent and Nortel |
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Identify design issues related with integrating PBX traffic over data networks for both Lucent and Nortel PBXs |
Understanding the Media Termination Point
Voice Network Signaling and Control
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Addressing Signaling and Tip and Ring (Address Signaling, Pulse Dialing, DTMF Dialing) |
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Loop Start Signaling (Analog, Digital, Loop Start, Ground Start, Digital Ground) |
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ITU-T Signaling System 7 (Common Channel Signaling Systems, and Signaling System 7, US PSTN Feature |
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