The 650-305 Cisco SaaS Conferencing and Enterprise Instant Messaging Resale Authorized Technology Provider for the TS (PASCERTS) Exam is for individuals involved in the design of collaboration architecture and solutions. This exam will verify that you understand Cisco WebEx web collaboration solutions that are delivered as Software as a Service (SaaS) and how to support these solutions.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
- Cisco Collaboration Strategy, Architecture, and Portfolio
- Conferencing Technical Support
- Enterprise Instant Messaging Technical Support
- Escalation Processes
- Additional Technical Support Resources
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