The Cisco Sales Expert exam covers topics on Sales Networking 101, Why Cisco, AWID, Campus LAN, Wireless LAN, WAN, IP Telephony, Security and Virtual Private Networks, Network Management, Service and Support, Optical, Storage and Area Network, Content Networking, Video and High Speed Network.
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Sales Networking 101
Describe various physical media used to create networks
Identify and explain the functions of the different layers of the OSI model
CSE Introduction
Why Cisco Systems
Identify the definition of, the components of, the function of, and the business benefits of Cisco IOS
Identify the key characteristics (financial strength focus on customer, technological innovations, and broad product lines and services) of Cisco that help meet customer needs
Identify key facts related to the origins and general strength of Cisco
AVVID
Identify the definition of AVVID, the layers that are in AVVID, and the components that are in the layers of AVVID
Identify how AVVID benefits the customer
Campus LAN
Identify the definition of a Campus LAN and identify the components of a Campus LAN
Identify the definition of a switch, the functionality of a switch, and differentiate between a hub and a switch
Identify the definition of a router and the functionality of a router
Identify the definition of a multi-layer switch and the functionality of a multi-layer switch
Identify the definition of the access area, distribution area, and core area of the Campus LAN
Given an access area, distribution area, or core area and the size of a LAN, identify which Catalyst series fits in the LAN (2950 Series, 3550 Series, 4500 Series, 6500 Series)
Identify five series of Cisco routers that connect a LAN to a WAN (Cisco 1700 Series Access Routers, Cisco 2600 Series Multiservice Platforms, Cisco 3700 Series Multiservice Access Routers)
Identify opportunities for switched Campus LANs
Wireless LAN
Identify the definition of wireless LAN and the components of a wireless LAN (Access points, Client adapters, Antennas, Bridges)
Identify descriptions of the methods for providing security for wireless LANs (SSI, Encryption, Authentication)
Identify opportunity indicators for Wireless LANs
Identify Cisco wireless products and their market placement
WAN
Identify the definition of a WAN, the backbone of a WAN and the edge of a WAN
Identify which Cisco product series (routers, switches, and gateways) should be used in a WAN
Identify opportunity indicators for WANs
IP Telephony
Identify the definition of IP telephony and the function of technology that support IP telephony (quality of service, network convergence, IP addressing)
Identify IP telephony components (IP telephones, voice gateways, routers, switches, call management hardware and software, voice application hardware and voice application software) and their function and placement in a network
Identify the features and functionality of the following Cisco products series that support IP telephony:, MCS 7800 Series Media Convergence Server, Catalyst switches, phone gateways, IP telephones, Cisco Soft phones, Cisco Call Manager, Cisco IP Contact Center)
Identify opportunity indicators for IP telephony
Security and Virtual Private Networks
Identify the definition and purpose of network security and Virtual Private Networks
Identify the description of a common threat to network security (Network service attack, denial of service, data theft/interception, viruses and worms)
Identify elements of a successful network security strategy (developing a security policy, securing the network, monitoring the network, testing security systems, improving and analyzing)
Identify descriptions of network security components (Firewall, Authentication, Access control, VPN tunneling and encryption, Intrusion detection)
Associate the appropriate Cisco product family or product series with elements of an overall plan for network security (Cisco Secure Policy Manager (CSPM), Cisco Network Security, Cisco Security Monitoring, Cisco Security Testing, Cisco VPN)
Identify opportunity indicators for network security
Network Management
Identify the purpose and benefits of network management including maintenance, operational support, and security
Identify the benefits of the CiscoWorks family of products
Identify opportunity indicators for Cisco network management products
Service and Support
Identify the purpose and key differences of Cisco's support portfolios (Technical Service and Support, Advanced Services, Advisory Services)
Describe Cisco's legal responsibility under warranty support. Describe the main benefits\entitlements of Cisco Technical Services and Support
Identify Key Benefits of Cisco's Software Support
Identify the key elements of hardware replacement
Optical
Identify the definition, components, and uses for optical networking
Identify benefits of optical networking
Storage Area Networking
Identify the definition, components and uses of storage networking
Place the following Cisco product families in a network diagram and explain their purpose regarding storage networking (5400, MDS 9000, ONS 15000)
Content Networking
Identify the definition and uses of content networking
Identify the purposes of content networking components (Content distribution, Content routing, Content switching, Content engines [edge storage])
Video
Identify definitions, components and uses of IP videoconferencing (IP/VC)
Identify definitions, components and uses of IP TV broadcasting (IP/TV)
Identify business benefits of IP videoconferencing and IP TV broadcasting
High Speed Access
Identify the definition, components and uses of high speed access
