SMB Account Managers

The 646-171 SMBAM SMB Account Manager exam is the exam associated with the SMB AM job role. Candidates can prepare for this exam by taking the SMB University Foundation and Security courses. This exam tests a candidate's knowledge to be able to articulate the value of the Cisco SMB Solution and understanding basic customer SMB business requirements. Topics covered include: discovering customer business requirements; identifying the capabilities and benefits of the Cisco SMB Solution; and, recommending appropriate post-sales service and support options.

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. Note: AM's need to be able to articulate the value of the full SMB product and service offering.

Discover customer business requirements

• Identify market trends and key business drivers as it relates to the customer
• Identify customer's current and future business and growth requirements
• Identify customer network security requirements

Describe and identify the capabilities and benefits of the Cisco SMB Solution

• Describe the benefits of the full end-to-end Cisco SMB solution
• Describe how Cisco switches are positioned in the Cisco SMB solution
• Describe how the Cisco Integrated Service Routers (ISRs) are positioned in the Cisco SMB solution
• Use Quote Builder to create NTE Price Quotes

Recommend appropriate post-sales service and support options

• Describe the available post-sales service and support options
• Direct customer to the appropriate point-of-contact