Troubleshooting Unified Communications
Retired February 28, 2011
The 642-426 Troubleshooting Unified Communications (TUC) exam is the exam associated with the CCVP certification. Candidates can prepare for this exam by taking Troubleshooting Cisco Unified Communications (TUCv1.0) course. The exam will certify that the successful candidate has the knowledge and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The exam addresses hands-on experience in configuring, deploying, and troubleshooting Unified Communications solutions. Topics covered include (see Claims and Components attached).
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
Troubleshoot call setup issues
Troubleshoot registration issues
Troubleshoot database issues
Troubleshoot application issues
Troubleshoot media resources
Troubleshoot voice quality issues
Troubleshoot security issues
Troubleshooting Cisco Unified Communications (TUC) is the recommended training for this exam.
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