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IT Certification and Career Paths 642-142 CCME
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Call Manager Express Exam
RETIRED
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The Cisco Call Manager Express exam is a requirement of the CME ATP program for Systems Engineers and Field Engineers.
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The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
CME Overview and Positioning
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Describe the key features and functionality of CME |
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Describe CME positioning strategies |
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Identify successful deployment models |
Cisco CME Architecture Overview
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Describe the architecture of the Cisco CME Voice gateway software |
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Define ephone-dns and ephones |
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Identify the types of ephone-dns |
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Describe the Cisco CME voice-packet handling methods |
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Explain the Cisco CME file system and describe IP Phone registration |
Related IOS and Voice Gateway Features
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Describe CME interaction with current IOS Voice Gateway features |
Provisioning and Planning
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Describe the supported platforms and telephones for CME |
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Describe the supported protocols for CME |
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Describe the ITU supplementary services for H.323 |
Technical Feature Overview and Configuration
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Define Cisco CME requirements and restrictions |
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Describe and configure the GUI feature |
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Describe and configure the consultative call transfer feature |
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Describe and configure the call forwarding feature |
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Describe and configure the system-wide optional features |
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Describe and configure the features for individual use |
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Describe and configure the IP Phone display |
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Describe and configure the calling and directory features |
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Describe and configure the productivity tools |
Applications
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Describe CME integration with Cisco Unity Voice Mail and DTMF integration with legacy voice mail devices |
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Describe Cisco IOS TSP functionality |
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Describe CME attendant functionality |
Troubleshooting
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Describe the techniques, tasks, and commands that are necessary to troubleshoot problems with Cisco CME |
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