The 642-103 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
UCSA Objectives
Given a diagram of one of Cisco's unified communications architectures, label the functional areas correctly
Given the requirement for a unified communications system of a stated capacity, describe the minimum hardware requirements necessary for that particular unified communications component system
Given the requirement for a unified communications system of a stated capacity, describe the software configuration necessary to build that particular unified communications component system
Given a list of features that define integration, list the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail
Given a list of features available in Cisco Unity, correctly identify the standard features of a Cisco Unity system
Given a list of tasks performed when configuring a Cisco Unity system, organize them in the correct order according to best practices
Given a set of alternative actions, choose the best practice for setting account policy, class of service and the subscriber template in preparation for adding subscribers
Given a stated scenario for a Cisco Unity subscriber, correctly choose whether to make them an Internet subscriber or a Unity subscriber
Given several possible scenarios for the use of an Internet subscriber in Cisco Unity, choose which scenario(s) is/are appropriate for use of an Internet subscriber
Given a set of alternative actions, choose the correct actions for adding an individual subscriber
Create and use Internet Subscribers
Given a list of possible alternatives, choose the correct actions that Cisco Unity performs when a subscriber account is deleted
Given a list of possible actions, correctly choose those that a subscriber managing their messaging account using the Cisco Unity Assistant can accomplish
Given a list of alternative settings, choose the correct one to use to build a call handler that performs a variety of tasks (takes a message for delivery to a subscriber, delivers information, transfers a call to a particular extension, etc)
Given a list of alternative settings, choose the correct one to use to build an interview handler
Given a list of task to perform, choose those that use the Cisco Unity Status Monitor
Describe how diagnostic traces, Unity reports and logs are used to develop historical information about how Unity is doing its job
Given the characteristics of Cisco Unity reports and a specific Cisco Unity problem scenario, identify which report to use to develop further information on the problem
Given a reporting scenario, identify when to use the correct Subscriber report to check message activity, distributions lists, storage usage and message traffic
Given a reporting scenario, identify when to use the correct system report to monitor system performance through administrative access, system events, port usage and system configuration
UCSE Objectives
Given the hardware specification for a computer messaging system of a stated capacity, identify if it meets the minimum hardware requirements for a Cisco Unity system or explain why it does not
Given a voice board that has a particular hardware set up, determine if this setup is correct for a Cisco Unity system or explain how to correct it
Given a set of installed software components, determine whether this is a minimally adequate set to run Cisco Unity or explain why it is not
Given a list of Cisco Unity software components, list the recommended sequence for installing the software
Given a list of Cisco Unity software components, choose those that are used to implement digital networking
Given a list of tasks needed for installation of an approved Cisco Unity configuration, determine whether this set will result in a working installation or identify why it will not
Given a list of tasks needed to upgrade, order the list to correctly perform an upgrade to Cisco Unity 4
Given a list of the possible types of integration available for a Cisco Unity system, choose which are correct for a given telephone switch
Given a listed procedure for installing the Cisco Unity-CM TSP to establish integration with a Cisco Call Manager, determine whether the procedure will correctly install and configure the Cisco Unity-CM TSP or explain why it does not
Given a list of steps taken to establish dual-switch integration with a Cisco Unity system, determine whether the steps will result in a working installation or explain how to make it work
Given a list of tasks for establishing dual-switch integration with a Cisco Unity system, order the recommended sequence to correctly establish both integrations
Given a list of possible definitions of Lightweight Directory Access Protocol (LDAP), choose the definition that is correct
Given a list of possible explanations of how LDAP works with Cisco Unity, choose the explanation that is correct
Given several descriptions of how SMTP is used to deliver Internet mail, choose the description that is correct
Describe how to create and use Internet Subscribers and Location Objects
Describe how to create and use Bridge Subscribers
Given a particular addressing and server configuration scenario in Cisco Unity, choose which search options are appropriate in the Cisco Unity System Administrator
Given a definition of the AMIS protocol and a list of possible scenarios in which to use it, choose when a customer would appropriately use the Unity Bridge
Given a definition of the Octel analog networking protocol and a list of possible scenarios in which to use it, choose when a customer would appropriately use the AMIS protocol
Given a list of possible definitions of Cisco Unity networking, choose the one that describes Cisco Unity networking correctly
Given a randomly ordered series of instructions that describe installation of the Microsoft SMTP Connector and the Cisco Unity Internet Voice Connector (IVC), put the instructions into an order that will ensure proper installation and operation of the IVC
Given the specifications for configuring a particular Cisco Unity default Location Object, describe how to configure the default location object correctly
Given a customer configuration using aspects of digital networking, determine whither it is appropriate to use a dialing domain or explain why it is not
Given a list of Cisco Unity utilities and a particular task that must be accomplished, choose the correct utility to accomplish the task
Given a list of the possible reasons that Cisco Unity is not lighting message waiting indicators, rank order the possible reasons that Cisco Unity is not lighting message-waiting indicators
Given a startup message that reads in part "One or more services failed to start.", identify when to choose to use the Event Monitor to diagnose startup problems
Describe how diagnostic traces, Unity reports and logs are used to develop historical information about how Unity is doing its job
Given the characteristics of Cisco Unity reports and a specific Cisco Unity problem scenario, identify which report to use to develop further information on the problem
Given a reporting scenario, identify when to use the correct Subscriber report to check message activity, distributions lists, storage usage and message traffic
Given a reporting scenario, identify when to use the correct system report to monitor system performance through administrative access, system events, port usage and system configuration
Given an unlabeled but numbered drawing of the Cisco Unity architecture and an accompanying list of Cisco Unity components, correctly match items on the list to the numbered spaces on the drawing
Given a clearly defined scenario for how the voice mail will be used, select the correct port settings to be used in the Cisco Unity system
Recommended Training
Unified Communications System Engineer (UCSE) is the recommended training for this exam.
Training associated with the Microsoft Certified Systems Engineer (MCSE) with a focus on Microsoft Exchange 2000 or 2003 is highly recommended.
Courses listed are offered by Cisco Learning Partners, the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the Global Learning Partner Locator for a Cisco Learning Partner near you.
Additional Resources
A variety of Cisco Press Self Study titles may be available for this exam and may be purchased through the Cisco Bookstore in the Cisco Marketplace, directly through Cisco Press, or wherever you purchase technical books.
