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CCIE

CCIE Support

The Certifications Online Support tool features an easily-accessible and comprehensive database of commonly-asked questions on CCIE, other Cisco Career Certifications and training. You can search the database by certification or key word, and also set up automatic email notification to alert you when new information is posted on a particular subject.

If you cannot find what you need in the database, please submit your question or request directly to Cisco's support team through the tool. The first time you do this, you will be asked to create a personal login profile, which will let you track the status of your requests. As before, all CCIE support requests will be addressed within two business days.

Below are links for topics frequently requested from CCIE support. Refer to these links for quick access to information.

Logo and Guidelines

Appropriate use of the official CCIE logo

Merchandise Store

Shopping for personalized logo merchandise, available to certified CCIEs

Exam Information

Detailed information on scheduling and paying for CCIE written and lab exams

Frequently Asked Questions

Answers to common questions on CCIE pass rates, financial assistance, preparation and exam format can be found on the Certifications Online Support tool. This easily-accessible tool includes commonly-asked questions on CCIE, other Cisco Career Certifications and training.

Program Policies

Official CCIE program policies on rescheduling and cancellations, exam rules, grading and retakes

Webmaster

Report errors or issues relating to the CCIE Website. Include the page URL in your message.

Discover more about Cisco Certifications today. Learn about them at the Cisco Learning Network.