Overview

Business Location

Partners must have a physical location designated by the Customer and agreed to by Cisco where the services are to be performed. Partners must have a physical, non-residential office where customer facing meetings will be conducted, which is where they handle the day to day operations of their business. A physical, non-residential location must be recorded in the Cisco Learning Partner Management System (LPMS) as the partner's primary place of business.

Student Certificates

All Cisco Learning Solution Partners (CLSPs), Cisco Learning Partners (CLPs), and Sponsored Organizations must have a Metrics that Matter (MTM) account and must direct students to fill out evaluations at the completion of each Cisco standard and derivative work course. At the end of the evaluations is a downloadable and printable course certificate for the students.

Course Cancellations

Cisco has no requirements for course cancellation rates. However, partners must post only those classes that they fully intend to run and have the capability to deliver. Cisco will monitor the Global Learning Partner Locator for abuse.

Marketing Guidelines

Partners must adhere to all marketing guidelines specific to Sponsored Organizations. Contact your CLSP for guidelines.

Audit

Partners must maintain complete and accurate books and records of each training course given to any third party. These records must confirm the partner's compliance with the payment and reporting obligations under this agreement. Upon 10 business days' prior written notice and during the partner's regular business hours, a partner must allow Cisco or an independent representative to audit and examine the partner's books, records, and inventories of Cisco content to verify compliance with obligations under the Sponsored Organization agreement.

CCSI/CCIE Protection

CCIE and Cisco CCSI Certified Instructor Protection Policy

All learning partners must adhere to the following protection policy regarding losing or hiring a CCIE or Cisco CCSI certified instructor from another learning partner, Cisco (Gold, Silver, or Premier) Certified Partner, or Cisco Specialized Partner.

Losing Partner

If losing a CCIE or Cisco CCSI certified instructor takes a learning partner below the number required, the partner must notify Cisco of its noncompliance within 30 days. After Cisco receives such notice, the partner may qualify for a six-month extension to replace the CCIE or Cisco CCSI certified instructor and remain in the learning partner program. A partner who voluntarily terminates the employment of a CCIE or Cisco CCSI certified instructor may not qualify for the time extension. During the extension period, as long as the partner meets all other requirements, it will retain its learning partner status.

If a partner does not notify Cisco of its noncompliance within 30 days and Cisco identifies the deficiency, Cisco may give the partner an extension of 60 days to replace the CCIE or Cisco CCSI certified instructor and stay in the learning partner program. This extension period will begin when Cisco notifies the partner of its noncompliance.

Gaining Partner

If a learning partner hires a CCIE or Cisco CCSI certified instructor away from another learning partner, Cisco (Gold, Silver, or Premier) Certified Partner, or Cisco Specialized Partner, Cisco will not count that individual toward the learning partner's requirements for 12 months from the date of hire. However, if another learning partner terminated the CCIE or Cisco CCSI certified instructor, this rule does not apply, and the terminating partner must submit documentation.