CSS-102

CSS-102 — Accelerate Services Profitability

Learn how the best services organizations in the world build and run their service practice. Create customer value, balance your investments between sales and delivery capabilities, and effectively use process and tools to contain costs and accelerate time to profitability. Learn how to use primary performance indicators to better run an effective service practice. In this session we will discuss how Cisco is supporting your service practice development efforts to achieve growth and profits.