National Retail Federation 2009

Solution Demonstrations

National Retail Federation 2009

Be sure to attend live Connected Retail in-booth demonstrations, which will showcase four major portfolio solution areas that address the challenges of today’s retailers:

1. Customer Experience Transformation

Improve sales and shopper loyalty by transforming your customers’ contact experiences. Customers expect to get the service they need promptly and efficiently, whether on the phone or in the store. On the phone, good service means that all employees answer calls quickly, and route customers to the right resource immediately, regardless of where each employee is located. In the store, good service means delighting customers with your brand, store appearance, merchandising, and a knowledgeable and attentive sales floor staff.

There will be five Customer Experience Transformation demonstrations:

  • Retail Digital Signage
  • Mobile Concierge
  • Customer Service
  • Retail Connect
  • Store Operations Analytics

2. Employee Optimization

Enhance the skills of your employees and boost staff productivity through education and collaboration. Help your employees improve their merchandise knowledge, overall skills, and responsiveness to customers. Cisco retail solutions allow employees to collaborate with one another, share information, and learn from collective best practices. The ability to collaborate electronically also helps managers communicate better with employees, and reduce travel times.

There will be three Employee Optimization demonstrations:

  • Store Workforce Station
  • Speech Enabled Inventory Management
  • Cisco TelePresence in partnership with AT&T

3. Secure Store/Payment Card Industry (PCI)

Protect your inventory, customer information, and brand assets. By focusing on secure credit card processing and data management, the Cisco PCI solution helps you address PCI requirements. You can mitigate risk and build loyalty by safeguarding the personal data of your customers and employees. In addition, this solution can help support security in new environments, such as wireless. Cisco also offers the flexibility you need to assess and manage your system as standards change in the future.

4. Lean Retail Architecture

Optimize your data center and applications over the WAN to do more with less. Your retail business must move quickly to innovate, respond to changing market conditions, enhance customer service, and increase sales. The Cisco Lean Retail Architecture can help you launch new initiatives, on schedule and on budget, and help ensure high application performance during peak shopping periods. This solution can also help reduce IT costs and maximize the efficiency of your existing data center systems.

There will be two Lean Retail Architecture demonstrations:

  • Lean Retail Architecture
  • Lean and Green