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DAY ONE - Wednesday 9 December
- We-government: Better Services through Collaboration
- Partnerships for Urban Innovation: Local Solutions to Global Challenges
- Connecting Excellence in Education
- Collaborating for Health, Care and Wellness
- Privacy and Public Safety in a Surveillance Society
- Stockholm Study Tour 1: A Creative Climate for the Future
- Stockholm Study Tour 2: IT infrastructure for a green and inclusive Society
DAY TWO - Thursday 10 December
- Promoting Innovation in the Public Sector
- A Public Sector where Digital Natives thrive
- Open and Transparent Government: Where next?
- Seeing is Believing: Video as a Transformational Medium
- Ageing Well in a Connected World
- Stockholm Study Tour 1: A Creative Climate for the Future
- Stockholm Study Tour 2: IT infrastructure for a green and inclusive Society
Day One - Breakout Session 1: We-Government: Better Services through Collaboration
E-government has enabled remarkable - even revolutionary - improvements in public sector performance around the world , but the programs often focused on eliminating administrative hurdles and facilitating procedures rather than keeping pace with rising public expectations of improved government efficiency and quality. In particular, governments are under pressure to deliver improved results in key areas such as health care and education, safety & security, environmental protection, economic growth, or social inclusion.
Network technologies enable governments to address these expectations in a innovative way, by allowing new and more effective task sharing models between the public sector, the private sector and the civil society. This session will explore how technology can be used as a lever for the collaborative design and delivery of policies and services, instead of traditional one-way approaches. We will bring together a group of public sector reformers who have been creating these new platforms to more effectively connect people, knowledge and services in a cost effective way. They, and those they collaborate with, embody “We-Government”, a combination of service quality and impact, cost and productivity improvements and an accessible, open, participatory public realm.
Day One - Breakout Session 2: Partnerships for Urban Innovation: Local Solutions to Global Challenges
Already more than 50% of the world’’ population live in cities, and there are no signs that this trend is about to change. It is vital therefore that we find ways to make our cities great places to live and sustainable in every sense of the word. This session will explore some of the challenges of modern urban living and how innovative solutions can help meet those challenges.
[This description will be updated and expanded in the near future].
Day One - Breakout Session 3: Connecting Excellence in Education
Education is definitely changing. There are pockets of excellent practice where educational institutions are preparing learners with the skills, knowledge and disposition for their future economic and social wellbeing through collaboration within and across other education sectors, industry and the community. However joining up or sharing such practices is difficult as we currently live in a world which precludes collaboration partly due to the competition that exists for the best faculty and students, and for prestigious research and development funds. Chasms also exist between each phase of education; and links with, and transition to, the workplace as well as community involvement are often not as well developed as they should be.
This session will bring together speakers who are trying to join the dots. They will describe their efforts and their successes and failures and lead a debate from which each attendee will leave with ideas about how to share innovative practices within and beyond their institutions or jurisdictions.
Day One - Breakout Session 4: Collaborating for Health, Care and Wellness
The World Health Organisation’s definition of health as a ‘state of complete physical, mental and social well-being and not merely the absence of disease or infirmity’, is becoming the commonly accepted aim of most health and care systems. As this happens, the once solid barriers between the professions of health and social care are starting to disappear. Many new models of health and care services are being developed and a wide range of providers, both professional and lay, are working together to provide the fullest possible services to their patients and clients.
At the same time our populations are ageing, leading to an increase in demand for health and care services and a marked decrease in the availability of providers. New ways of making scarce human resources stretch further must be explored and any-time, any-where collaboration across many different platforms must be supported if the challenges of complete physical, mental and social well-being are to be tackled effectively and efficiently.
In order to start off a lively structured debate on how we can best harness the power of technology to meet these challenges we will hear from innovative thinkers who are actively testing the limits of communications technologies to help them continue to provide the very best health and care.
Day One - Breakout Session 5: Privacy and Public Safety in a Surveillance Society
The transparency of government and the privacy of citizens are essential pre-requisites for democratic freedoms, but this transparency and privacy are increasingly clashing. Real-time, mass information surveillance and data mining have great promise as tools to safeguard the public yet these tools bring great peril to privacy and to government action through compromising uses by public agencies, private companies, and individuals. For government leaders, the problem is complicated by differences in views on the border between the public and private sphere.
The session offer the chance to explore the legal, ethical, and practical dilemmas regarding privacy and public safety in a surveillance society with acclaimed U.S. law professor Joel Reidenberg acting as moderator. Dr. John Morgan and Mr. Peter Neyroud will also present their findings from the latest Harvard University public safety executive session.
Finding practical and effective ways to improve public safety and security remain critical to public confidence in government and the assurance of public values. We will provocatively discuss the latest research and practical ways to develop a consensus model to be used throughout the world.
Day Two - Breakout Session 6: Promoting Innovation in the Public Sector
The current financial and economic difficulties reinforce the need for new thinking and new practice that can:
- Lift the quality and reach of modern, responsive and effective public services and improve their impact on the lives of citizens and communities
- Fuel a new round of institutional and organisational innovation across government and the public sector to sustain a public realm, which includes more collaborative operating models which make government relevant, respected and resilient
- Fashion fit-for-purpose public governance models in an increasingly connected world where government, civil society and business need to learn new habits of effective collaboration for shared “public purpose” outcomes.
Across the world there are many examples of successful innovation in different aspects of public service and governance, but it is clear that governments need to do more to increase the rate and impact of innovation across all aspects of their business and operations. In this session, participants will be invited to share insights, ideas and aspirations for the next wave of public sector innovation.
Day Two - Breakout Session 7: A Public Sector where Digital Natives Thrive
Digital Natives (people who have grown up in a connected world) have different attitudes, approaches and habits than those in preceding generations and will soon be a major part of society’s workforce. How does the public sector need to change to attract these people and provide them with a working environment which will let them fulfill their potential? This session will compare and contrast Digital Natives, Digital Immigrants, and Digital Skeptics and explore how the public sector might change, firstly, as efforts are made to attract Digital Natives and secondly, as Digital Natives becomes more and more influential in how things get done.
In an interactive, technology-enabled setting, participants will collaborate, debate, and vote on the following questions:
- Should privacy be sacrificed for transparency?
3 Ways to vote:- Web - view poll
- Twitter - tweet @poll 46463 for Yes, @poll 46464 for No
- Text to +447624806527 – 46463 for Yes, 46464 for No
- Should the integration of devices, workplaces and “boundary-less” organizations be a top priority for the public sector?
3 Ways to vote:- Web - view poll
- Twitter - tweet @poll 46462 for Yes, @poll 46465 for No
- Text to +447624806527 – 46462 for Yes, 46465 for No
- Should public sector workers be allowed to post content in real-time using social media technologies without management approval?
3 Ways to vote:- Web - view poll
- Twitter - tweet @poll 46466 for Yes, @poll 46467 for No
- Text to +447624806527 – 46466 for Yes, 46467 for No
If we have time, we will explore these additional questions:
- Should using gaming technologies be a core strategy for learning and skill development in the Public Sector workforce?
- Should graphics, video, and data visualization become the primary communications and explanation form as we move towards a Digital Native public sector workforce?
- Should crowd-sourcing be the new model for collaboration, rulemaking and policy development?
Desired Outcomes: Participants will gain from the session:
- An increased understanding of the profile, perspective, styles, and expectations of Digital Natives, Immigrants, and Skeptics;
- Greater clarity on the challenges PS organizations face as more and more Digital Natives enter their workforce;
- Ideas and strategies for dealing with these challenges.
Participation prior to and during the Summit is encouraged at:
- http://publicservicessummit09.ning.com/ for those attending the Summit
- www.theconnectedrepublic.org for non-attendees interested in these issues
Day Two - Breakout Session 8: Open and Transparent Government: Where Next?
The election of Barack H. Obama as the 44th President of the United States put the issue of open and transparent government firmly on the agenda; and since them, a succession of experiments by the U.S. administration have kept the momentum going. But what real impact have these experiments had? And to what extent are other governments following them or finding better ways of moving in the direction of openness and transparency?
This session will analyse what has happened in the U.S. and elsewhere. It will explore strategies government could adopt to drive forward this agenda and assess the opportunities and challenges that transparency involves for individual public sector organisations. The session will offer delegates a better understanding of what has already been done in this area and plenty of new ideas for what their countries and organisations might do.
Day Two - Breakout Session 9: Seeing is believing: Video as a Transformational Medium
The power of high definition video and Telepresence technologies to enable people to “be” together has transformed how large corporations work and is now being realised across the public sector. Turning a potentially disconnected experience into one where participants engage through eye contact and body language, video can be transformational in both creating and improving connectedness among diverse groups of people and in enabling us to collectively find the best solutions to our most challenging problems.
This session will provide real-time examples of how to make this transition, positioning video in the context of social media and showcasing ways to complement “event-based” video to build strong working relationships. Participants will be introduced to a new realm of possibilities of how video technologies can bring together a diversity of people, places, ideas and experiences to truly harness the “power of us" and illustrate how to address pressing social, environmental and economic challenges. We will debate the opportunities that currently exist through video and ask what the future holds. How do we transform with video to promote more effective and efficient government, bring about sustainable development, engage in national and international research and teaching, and improve the quality of lives?
Day Two - Breakout Session 10: Ageing Well in a Connected World
The world’s population is aging significantly. In 20 years time, one-third of Europe’s population will be over 60, with the US, Canada and Japan close behind and relatively youthful nations like India catching up rapidly.
Our ageing society is therefore one of the macro-issues that’s now foremost in the minds of governments, companies, the third sector and other world-watchers, given the urge to come out of recession addressing today’s realities, not yesterday’s. This means meeting future skill needs and affording health and care requirements. It also means meeting the unprecedented expectations and needs of people like ourselves - ageing individuals and communities with hopefully many more years ahead of us.
At the same time, the ability to connect places, knowledge and things in effective ways has reached unprecedented levels too, and the ability to connect people is even more compelling still. This specialist session will therefore explore how the idea of “connectedness” at all levels can drive truly innovative approaches that bring services closer to their users, compelling experiences to life, and lasting benefits to citizens and employees, providers and policy-makers alike.
Our thoughts will be stimulated firstly by Jane Barratt, Secretary General of the International Federation on Ageing, then from the wealth of experience and wisdom held by the other participants who will participate in this senior working session – including points carried forward from the previous day sessions. Our interaction will leave us all with ideas and contacts that inform, provoke, validate and stretch our thinking. If we are successful, we will also have pushed thinking forward and had fun in doing so.
The IFA 
is the world’s largest umbrella organisation for aging-related matters. Jane Barratt is an Australian living in Canada.
Stockholm Study Tour 1: A Creative Climate for the Future
Stockholm, with Kista Science City as its ICT business and innovation epicenter, has a historical track record of positioning itself as a world leader when it comes to ICT innovations and growth. Kista Science City is historically particularly prominent in mobile and wireless communication, multimedia and broadband systems. Today this is complemented by strong growth in several IT-intensive business and technology fields.
Ross Tensta Gymnasium is a public upper secondary school in Stockholm. It’s a suburban school with a multicultural environment. Ross Tensta Gymnasium has a close collaboration with the Ross School and like the Ross School it uses history as a theme for teaching. Other subjects and courses included in the various study programs must be integrated as much as possible. The goal is to give students an understanding of developments both locally and globally. All students have a laptop at their disposal and the whole school has a wireless network. Computers are used in all lessons as an additional gear and tools in learning.
- Learn about the Triple Helix cooperation for growth that made Kista Science City a world leading business cluster;
- Hear why Stockholm became Intelligent Community of the Year 2009;
- Experience cutting-edge new mobile technology in the “Wireless Tour”;
- Learn about the use of ICT at Ross Tensta Upper Secondary School.
Stockholm Study Tour 2: IT infrastructure for a green and inclusive Society
This study visit will demonstrate how a well-developed IT infrastructure can enable a green living, support innovations and contribute to the inclusion of all citizens in society.
- Hear why Stockholm was named Intelligent Community of the Year 2009;
- Hear how the Stokab model uniquely enables Stockholm to offer a competition-neutral fibre optic network to its citizens and the business community;
- Learn about the smart use of IT in Public Housing;
- Try E-adept, a GPS navigation system for pedestrians with visual impairments.
