Public Services Summit 2009

Plenary Sessions

Public Services Summit 2009

Opening Plenary Session

  • “Stockholm – a Smart, Sustainable City” - Welcome Address by Sten Nordin, Mayor of Stockholm
  • “Adapting to the New Normal” – by Stefano Venturi, VP European Public Sector, Cisco
  • “Serving Beyond the Predictable” - by Jocelyne Bourgon, former Secretary to the Canadian Cabinet
  • “The Digital Single Market” – by Esko Aho, former Prime Minister of Finland
  • “IT-enabled Education: Scaling Skills Development without Losing Quality” - by Ganesh Natarajan, former chair of India’s Nasscom
  • “A New Mindset for a New World” - by Hans Rosling, founder of gapminder.org

Final Plenary Session

  • “Policing in a Post 9/11 Environment” – by Gil Kerlikowske, US President Obama’s Director of National Drug Control Policy
  • “From B to A: Making Scarce Resources Go Further” – by James Ferguson, Clinical Lead, Scottish Centre for Telehealth
  • “Platforms for Participation: Spinning Scarcity into Surplus” - by Robin Chase, founder of ZipCar
  • “From Who We Are To Who We Need To Be” – by Matthew Taylor, former head of Tony Blair’s Strategy Unit
  • “The Next-Generation Internet: Capturing the Opportunity” – by Padmasree Warrior, Senior VP and CTO, Cisco


Sten Nordin

Sten Nordin

Sten Nordin was born in 1956 in Nyköping, south of Stockholm. He studied Economics and Sociology at Uppsala University, and has held a number of public functions since the early 1980s.

He has been the mayor of the City of Stockholm since May 2008 and is also the leader of the Moderate Party and the President of the City Executive Board. Before assuming his current position, Sten Nordin was a member of the Swedish Parliament and was previously Vice Mayor for Traffic and real estate.

Sten Nordin lives in downtown Stockholm with his wife and two children.
He has a special interest in culture and gardening.

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Stefano Venturi

Stefano Venturi

Stefano Venturi is of the Public Sector Segment in European Markets at Cisco, the worldwide Internet leader whose vision is to change the way people live, work, play and learn. He has responsibility for tailoring Cisco’s solution and services to meet the needs of the European Public Sector to enable a superior constituent experience. His team is focused on establishing collaborative ecosystems with Cisco Partners and other technology vendors that will facilitate the development of new business models that provide better services, improved efficiency and increased safety for European Citizens.

Mr. Venturi joined Cisco in 1996 as the Managing Director of Italy. During his time in this role, he significantly grew the size of both the staff and sales, bringing the penetration of Cisco in the Italian Market to one of the highest in Europe. Italy today is also one of the most successful countries utilizing Cisco’s “Networking Academy”, a program which strongly contributes to decrease the lack of skilled professionals in the local ICT sector. Currently, there are more than 300 Academies and over 40.000 students have been trained. As Vice President of Public Sector, Mr. Venturi will continue his involvement in the “Networking Academy” program across European Markets.

Prior to Cisco, Mr. Venturi has had many years of experience in industry leading technology companies such as Olivetti, Hewlett-Packard, Wyse Technology and SunSoft (Sun Microsystems Group) where he was the General Manager for Southern Europe from 1994 to 1996.

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Jocelyne Bourgon

Jocelyne Bourgon

The Honourable Jocelyne Bourgon studied biology and management at the Université de Montréal and the University of Ottawa. She is the recipient of six honorary degrees.

Ms. Bourgon has a broad knowledge and experience in public service management, public administration and public sector reform. She served as Deputy Minister in various Departments of the Government of Canada. In that capacity, she contributed to the Canada-U.S. Free Trade Agreement. She led constitutional negotiations. She oversaw the transformation of the Department of Transport including rail privatization, the commercialization of air traffic control and the devolution of airports. She served as President of the Canadian International Development Agency.

She was appointed Clerk of the Privy Council and Secretary to the Cabinet. She became the 17th Clerk and the first and only woman to have held that position in Canada. From 1994 to 1999, Ms. Bourgon led the Public Service of Canada through some of its most important reforms since the 1940s. She oversaw the Program Review exercise which contributed to eliminating the deficit, realigned the role of the Public Service, and downsized the public service by 47,000 jobs. She is known for her contribution to the modernization of the service delivery functions and strengthening the policy research capacity of the Public Service of Canada. In December 1998, Ms. Bourgon was summoned to the Queen’s Privy Council for Canada in recognition of her contribution to her country.

She served as Ambassador to the Organization for Economic Cooperation and Development (OECD 2003-2007), where, as chair of the Committee on External Relations, she contributed to opening up organizations to non-member countries. As President Emeritus of the Canada School of Public Service (CSPS since 2003), the Honourable Jocelyne Bourgon contributes to preparing future public sector leaders. Ms. Bourgon is an active member of various boards and advisory committees including the Institute for Government (U.K.), the Civil Service College (Singapore) and the Social Research and Demonstration Corporation (SRDC – Canada).

She is a fellow of the Center for International Governance Innovation (CIGI); a Visiting Professor (Waterloo University). As President of PGI and expert in governance and public sector reforms, Ms. Bourgon provides advice to various Governments, most recently, United Kingdom, France, Brazil, Australia, Singapore and various Commonwealth countries.

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Esko Aho

Esko Aho

Esko Aho has been Executive Vice President, Corporate Relations and Responsibility since November 1, 2008. He heads Nokia's government and public affairs function, which includes the policies and activities for sustainable development and social responsibility. Esko is a member of the Nokia Group Executive Board.

Prior to joining Nokia, Esko had a long and distinguished career serving Finnish society and politics, holding the post of Prime Minister of Finland from 1991 to 1995. After the 2000 presidential campaign, he joined Harvard University as a lecturer, and following his retirement from the Finnish Parliament, he worked as a private consultant. Esko was appointed President of the Finnish Innovation Fund, SITRA, in July 1, 2004.

Esko was elected to Parliament in 1983, serving on several key committees, including the Grand Committee, the Foreign Affairs Committee, and the Finance Committee, as well as serving on the Nordic Council and the Finnish Delegation to the Council of Europe. He has also been Vice-Chairman of Liberal International from 1994 to 2002, Chairman of the Finnish Ski Association from 1996 to 2000, and Vice-Chairman of the Finnish Olympic Committee from 1997 to 2000.

More recently, Esko was appointed a Member of the Board of Directors at Russian Venture Company from January 2007. He also serves as a Member of the Board at the Nordic power company Fortum Corporation since March 2006. From January 1, 2009 he will be Vice Chairman of the Board, Technology Industries of Finland.

He is an invited member of the Club de Madrid, an independent organisation dedicated to strengthening democracy whose members are former heads of state and government, and the InterAction Council, an organisation consisting of former heads of state and government which seeks solutions to the economical, political and social problems confronting humanity.

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Dr. Ganesh Natarajan

Ganesh Natarajan

Dr. Ganesh Natarajan is Vice Chairman & CEO of Zensar Technologies, a Global firm that transforms Technology and Processes for Fortune 500 companies. He is also President of the IT Sector and a member of the Management Board of the 3.25 billion USD RPG Group.

An alumnus of IIT Bombay and the Harvard Business School, Ganesh is a member of the Chairmen’s Council of NASSCOM and Chairman of the National Committee on IT, IT Enabled Services and e-Commerce for the Confederation of Indian Industries. A member of the Board of Governors of NITIE Mumbai and the Europe Asia Business Schools, Ganesh chairs the Task Force on Higher Education for the CII in Western India and is spearheading a Skills Transformation initiative across Asia through a new entity he has co-founded called Global Talent Track.

Ganesh is the author of four McGraw Hill Books on Business Process Reengineering and Knowledge Management and other publications on the IT industry and inspired leadership. He has been recognized by Ernst & Young for exceptional entrepreneurship and elected Fellow of the Computer Society of India.

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Hans Rosling

Hans Rosling

Hans Rosling is professor of International Health at Karolinska Institutet, Stockholm, Sweden. As a young MD he studied in India and worked in Mozambique, where he discovered a formerly unrecognized paralytic disease induced by hunger and malnutrition. His 20 years of global health research concerned the links between economy and health in Africa, Asia and Latin America. He initiated Médecines sans Frontiers in Sweden and has published a textbook on Global Health.

He co-founded Gapminder Foundation (www.gapminder.org) with his son and daughter-in-law to promote a fact based world view by converting statistics into interactive and enjoyable animations. Their software Trendalyzer was acquired by Google in 2007.

Hans Rosling now lectures on contemporary economic, social and environmental changes across the world, from UN to World Economic Forum. His award-winning way of summarizing the world has been labeled “humorous, yet deadly serious”.

His main point is that the slow but steady convergence of life conditions and human capabilities already have made the division of countries into two groups: western and developing, constitute a useless colonial reminiscence that hampers our understanding of the future.

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James Ferguson

James Ferguson

James Ferguson was born and educated in Aberdeen at Robert Gordon's College and Aberdeen University graduating in Medicine in 1983. He holds the Fellowship of the Royal College of Surgeons of Edinburgh in both General Surgery and Accident and Emergency Medicine. Emergency Medicine Registrar training was undertaken in Manchester and as a Senior Registrar in Aberdeen. He was appointed as Consultant in Emergency Medicine with a specialist interest in Paediatric Emergency Medicine in 1994, acting as Head of Service of the Emergency Department of the Royal Aberdeen Children's Hospital from 1994 - 2000. He was responsible for bringing the first Advanced Paediatric Life Support (APLS) course to Scotland in 1995.

The research interests of the Emergency Department in Aberdeen involved Telemedicine, Offshore Medicine and Prehospital Care. He was invited to become a Member of the Scottish Telemedicine Action Forum (STAF) in 1999, which developed Telemedicine activities in Scotland. He was appointed by the Scottish Executive as Clinical Lead of a £1.5 million project to establish a Telemedicine network for Emergency Care in the North of Scotland. He was part of the Unscheduled Care Group developing the National Framework for Service Change in the NHS in Scotland (Kerr Report). This report recommended the establishment of the Scottish Centre for Telehealth.

Other roles include Regional Advisor for Emergency Medicine training in the North of Scotland, Council Member of the College of Emergency Medicine, National Clinical Lead for Flow 1 of the Unscheduled Care Collaborative and Member of the Unscheduled Care Implementation Group of the recommendations of the Kerr Report. He has advisory roles to both the Scottish Ambulance Service and NHS24.

He is an Honorary Senior Lecturer in Emergency Medicine with Aberdeen University. He has several publications in the field of Emergency Medicine, particularly Paediatric Emergency Medicine. In addition, he has won prizes for publications on Telemedicine.

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Gil Kerlikowske

Gil Kerlikowske

R. Gil Kerlikowske was nominated by President Obama and confirmed by the U.S. Senate as the Director of the Office of National Drug Control Policy. He was sworn in on May 7, 2009, as the Nation's sixth "Drug Czar." In his position, Mr. Kerlikowske coordinates all aspects of Federal drug control programs and the implementation of the President's National Drug Control Strategy.

Mr. Kerlikowske brings 37 years of law enforcement and drug policy experience to the position. He most recently served 9 years as the Chief of Police for Seattle, Washington. When he left, crime was at its lowest point in 40 years. Previously, he was Deputy Director for the U.S. Department of Justice, Office of Community Oriented Policing Services, where he was responsible for over 6 billion dollars in Federal assets. Mr. Kerlikowske was also Police Commissioner of Buffalo, New York. The majority of his law enforcement career was in Florida where he served in the St. Petersburg Police Department and later as Chief of Police in Port St. Lucie and Fort Pierce.

He was elected twice to be President of the Major Cities Chiefs, which is comprised of the largest city and county law enforcement agencies in the United States and Canada, and was also elected President of the Police Executive Research Forum. He has received numerous awards and recognition for leadership, innovation, and community service. He served in the U.S. Army where he was awarded the Presidential Service Badge.

He served as the Chair of the Board of Directors of Fight Crime: Invest in Kids, a national organization that advocates for evidence-based programs that prevent youth from being involved in crime. He has also served on the advisory boards of the Salvation Army in Buffalo and Seattle, feeding the hungry and helping the homeless.

Mr. Kerlikowske holds a B.A. and M.A. in criminal justice from the University of South Florida in Tampa, and is a graduate of the F.B.I. National Executive Institute in Quantico, Virginia.

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Robin Chase

Robin Chase

Robin Chase leads Meadow Networks, a consulting firm that advises transportation and planning departments at city, state and federal government agencies, and NGOs about wireless and mesh networking applications in the transportation sector, and impacts on innovation and economic development. She currently serves on the Board of the World Resources Institute and is a member of the World Economic Forum’s Global Agenda Council on the Future of Transportation. She served on the Boston Mayor’s Wireless Task Force, as well as the Massachusetts Governor-elect’s Transportation Transition Working Committee.

Chase is founder and CEO of GoLoco, an online ridesharing community. GoLoco helps people quickly arrange to share car trips of all lengths between trusted friends, neighbors and colleagues, and handles online payments from passengers to drivers for their share of the trip costs. GoLoco's innovative combination of social networks and online payment systems recasts how we think about car travel, making it a time for socializing and with a new emphasis on trip efficiency, in order to reduce per passenger costs.

Chase is founder and former CEO of Zipcar, the largest carsharing company in the world. Zipcar’s use of the Internet and wireless technology enables rental cars to emulate personal cars. Zipcar's disruptive technology gives its members on-demand access to cars by -the-hour, revolutionizing people's relationship to their cars and improving the quality of urban life for all.

Chase lectures widely and has been frequently featured in the major media including Today, The New York Times, National Public Radio, Wired, Newsweek, Time and Businessweek magazines, as well as several books on entrepreneurship. She has received many awards, including the Time 100 Most Influential People in the World, Start-up Woman of the Year, BusinessWeek’s top 10 designers, Fast Company's Fast 50 Champions of Innovation, technology and innovation awards from Fortune, CIO and Info World magazines, and numerous environmental awards from national, state and local governments and organizations.

Chase graduated from Wellesley College and MIT's Sloan School of Management, and was a Harvard University Loeb Fellow. She lives in Cambridge, Massachusetts, with her husband and three children.

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Matthew Taylor

Matthew Taylor

Matthew Taylor became Chief executive of the RSA in November 2006. Prior to this appointment, he was Chief Adviser on Political Strategy to the Prime Minister.

Matthew was appointed to the Labour Party in 1994 to establish Labour's rebuttal operation. His activities before the Labour Party included being a county councillor, a parliamentary candidate, a university research fellow and the director of a unit monitoring policy in the health service. Until December 1998, Matthew was Assistant General Secretary for the Labour Party. During the 1997 General Election he was Labour's Director of Policy and a member of the Party's central election strategy team.

Matthew was the Director of the Institute for Public Policy Research between 1999 and 2003, Britain's leading centre left think tank. He is a frequent media commentator on policy and political issues, and has written for publications including The Guardian, The Observer, New Statesman and Prospect'

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Padmasree Warrior

Padmasree Warrior

As CTO, Padmasree Warrior helps define Cisco’s technology strategy and helps drive innovation and major initiatives across the company, working closely with the senior executive team and board of directors. As an evangelist for what’s possible, she pushes the organization to stretch beyond its current capabilities ? not just in technology, but also in its strategic partnerships and new business models.

Warrior joined Cisco in March, 2008. Prior to that, she was the CTO at Motorola.

In addition to her work at Cisco, Warrior serves on a broad range of government and industry advisory boards, as well as those of charitable and community organizations. Recently, Fast Company Magazine selected her among the “100 Most Creative People in Business” and the Wall Street Journal recognized her among the “Top 50 Women to Watch” in 2008. She was one of six women nationwide selected to receive the "Women Elevating Science and Technology" award from Working Woman magazine. In 2007, she was inducted into the Women in Information Technology International Hall of Fame.

Warrior’s energetic, approachable and pragmatic leadership style integrates ideas from diverse sources, which include engineers, sociologists, technologists, marketers, policy experts and others. Throughout her career, she has earned a reputation for establishing processes that tap a rich diversity of technical, business and entrepreneurial IQ to nurture disruptive and breakthrough innovations, speed development time to market, and improve the way people work, live, play and learn.

Warrior holds a M.S. degree in chemical engineering from Cornell University and a B.S. degree in chemical engineering from the Indian Institute of Technology (IIT) in New Delhi, India. In 2007 she was awarded an honorary Doctorate of Engineering from New York's Polytechnic University.

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