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DAY ONE – Tuesday 9 December
Specialist Sessions:
- The Changing Role and Nature of the Public Sector
- Connected Urban Development: Innovative Practices for Sustainable Cities
- Achieving Access and Equity across Education
- Meeting the Challenges of an Ageing Society
- Community-Driven Innovation: The Power of Us
- Strategies for National Broadband Policy
- Study Tour: Stockholm: Innovation in Practice
DAY TWO – Wednesday 10 December
Specialist Sessions:
- 21st Century Public Sector Workforce: Priorities and Solutions
- Creating a Sustainable Public Sector
- Unlocking the Power of Public Sector Information
- Building Sustainable Prosperity: From Opportunity to Reality
- Public Safety: Priorities for Cross-Boundary Collaboration
- Study Tour: Stockholm: Innovation in Practice
Day One - Specialist Session 1 - The Changing Role and Nature of the Public Sector
The public sector is a core institution at the heart of the aspiration for good governance, quality public services and an effective response to the challenges of growth, sustainability and inclusion. It is in the front line of responding to an urgent and often contentious policy agenda. But it is a national asset that in many countries is under considerable stress as it struggles to respond to these new challenges.
This session will explore a series of possible futures for the public sector’s role, purpose and priorities. Participants will hear from a range of public sector leaders about the demands that the public sector is facing as it adjusts to the new role of government in orchestrating a wide mix of interests and expertise to create value and achieve a range of pressing ‘public purpose’ outcomes.
Specifically, this session will:
- Identify some of the new demands the public sector is facing as societies struggle to resolve the pressing problems of economic, social and environmental sustainability;
- Discuss the new performance imperatives for the public sector as it shifts from a ‘command and control’ model to one that harnesses the new tools and capabilities of communication and collaboration to deliver personalized citizen services at their point of need;
- Draw up a specification for the new public sector in terms of the new performance expectations against which its performance is likely to be judged over the next 20 years.
Day One - Specialist Session 2 - Connected Urban Development: Innovative Practices for Sustainable Cities
Cities are the largest contributors to energy consumption and climate change. And with city populations on the rise—according to the United Nations, 60 percent of the world will live in cities by 2030 — energy consumption by cities is continuing to rise. Most attention in sustainable urban development has been directed to three sectors: buildings, energy, and mobility. Today, however, it is becoming evident that a fourth, equally important element must be addressed: information and communications technology (ICT).
In 2006 Cisco decided to contribute to the solution of this issue by launching the Connected Urban Development program. Seven core pilot cities and a broader number of academic and local government thought leaders are developing a vision - as well as innovative solutions - to use ICT to meet the challenge of climate change. Based on this initial experience and through interactive discussions with the audience, the session will aim at presenting a strategic framework for the development of a Connected and Sustainable City approach.
Discussions will be focused on finding solutions to the following key questions:
- What main policy and operational ICT programs can help decreasing CO2 emissions in the areas of mobility, the build environment and energy generation;
- How can environmentally, economic and socially sustainable programs be effectively combined into a cohesive Connected Urban Development strategy;
- What implications do Broadband connectivity and ICT have for sustainable urban planning and design.
A number of short introductory speeches will be followed by short hands-on solution demos and by interactive Q&A sessions with the audience.
The agenda will include the following topics:
- Introduction on Connected Urban Development – Nicola Villa, Cisco
- The Connected Sustainable Cities book by MIT - Prof Federico Casalegno, MIT Mobile Experience Lab
- Urban Sensing: Turning Data into Information - Prof Euro Beinat, Geodan and Senseable City Lab, Universities of Amsterdam and Salzburg
- Digital Swarming – JD Stanley, Cisco
- The social perspective: Sustainable Inclusion and Web 2.0 - Raffaele Gareri, CIO Province of Brescia
- Innovation, Sustainability, Citizens engagement and collaboration: The EcoMap – Jared Blumenfeld, Director Department of the Environment, City and County of San Francisco
Interactive demos will be provided throughout the session and combined with interactive discussions based on a “connected commons” approach to Connected Urban Development.
www.connectedurbandevelopment.org
CUD Overarching whitepaper 
(PDF - 400 KB)
Day One - Specialist Session 3 - Achieving Access and Equity across Education
Technology is purported to make learning more accessible and effective for all learners regardless of location, learning preferences or level of educational attainment. Within a country this might mean changing teaching practice and how teachers use technology in their professional lives, developing professional development for in-service and pre-service teachers and locating and developing resources to facilitate these changes. Technology can also provide improved education access for those with restricted access and physical or learning impairments. Across countries and regions this might mean providing access to areas where there is a teacher shortage, sharing resources between remote communities, or partnering to help develop a university in a developing country.
We will debate how connectivity has and can bring quality access and equity in learning to the hard to reach, the disadvantaged and those with disabilities as well as meeting individual learning needs whatever their situation. We will draw on examples from participants’ experiences and intersperse these with provocative speakers from different angles across all sectors of formal education who will challenge the group's thinking and fuel the debate.
Key questions that will be addressed include:
- Does the globalisation of education in an attempt to provide access and equity meet the demands of different societies in their different context? Are there other ways in which technology can provide education to meet specific societal needs?
- What is the impact of technology on hard-to-reach learners?
- Can there be truly equal access to quality education when some learners are co-located and others are learning at a distance?
- How can institutions partner to ensure there is mutual benefit without developing countries suffering from a brain drain?
- How can technology support institutions in the development of education in local communities, particularly where those communities are disadvantaged
Day One - Specialist Session 4 - Meeting the Challenges of an Ageing Society: Health, Inclusion and Work
Over the next 20 years, the number of people in the world aged 60 or over will increase by 85%. This will bring not only major challenges for sustaining health, care and work practices, but also unprecedented opportunities.
Implications vary widely. What is clear however is that the phenomenal array of new information and communication possibilities that influence the lives of citizens, governments, health care and other service providers today, will be central in helping citizens lead healthy, participative - and affordable – lives in the future.
This session will explore new models for health and social care and for participation across families, the workplace and other communities. Participants will hear insights from around the world, and collaborate with each other to help develop innovative strategies. They will leave stimulated, and educated, having gained ideas and contacts that accelerate their progress in helping their cities, regions, countries and citizens to age well.
Agenda
Ageing Well in a Connected World: Opportunity or challenge?
Provocation and scene-setting:
- Gordon Lishman – International VP, International Federation on Ageing and DG, Age Concern England
- Cisco Internet Business Solutions Group
Potential and Practicality
Each of these two parallel break-outs will begin with 10 minutes of external stimulus, followed by facilitated group discussion and interaction to address three topical questions regarding the break-out topic:
- Healthy Communities - with Bob Gann, Head of NHS Choices
Older people want to stay in their own homes and care for themselves as long as possible, while the simple economics of care delivery in a time of significant demographic change mean that methods and location of care will have to change. This session will consider how health and care services can evolve to enable greater personalization and personal involvement in care so that it is provided in sustainable ways, where, when and how users want. - Collaborative Communities - with Hilary Cottam, Principal partner, Participle
The over 60s have never been as healthy, able or numerous. This break-out session will explore this reality, including delegates’ own experiences and ideas. As part of this it will address new ways to help:
- Individuals and communities to thrive
- Families and communities to interact socially, despite geographic dispersion
- Citizens, employers and economies to benefit from age-friendly and inclusive work arrangements
Compare and Contrast
Reconvene as one group, to share, debate and build on the output of each break-out session.
Hosts and facilitators
The Summit is co-hosted by the City of Stockholm and Cisco, with this Specialist Session facilitated by Cisco Internet Business Solutions Group, its Public Sector Segment, and other expert partners.
www.ifa-fiv.org/
www.ageconcern.org.uk/
www.nhs.uk/Pages/homepage.aspx
www.participle.net
www.cisco.com/ibsg
www.stockholm.se/english
Day One - Specialist Session 5 - Community-Driven Innovation: The Power of Us
Community-driven development and social innovation are just two phrases used to describe new models of problem-solving that cross traditional boundaries and bring together individual community members, NGOs, academia, governments and the private sector to solve public problems. These approaches involve creating innovative solutions to seemingly intractable public policy challenges by tapping into the power of communities.
Building upon successful examples of community-driven innovation in both developed and emerging countries, this session will examine critical success factors and practical lessons learned. Recent field work by the World Bank indicates that there are three key elements in community-based work on governance and livelihoods:
- Voice – to keep governments accountable
- Assets – to generate income for economic power
- Scale – for the private sector to engage in market-driven solutions.
Are these the same key elements for the developed world or are there other key factors? What is the role of government - is it an inhibitor, a facilitator or a contributor? And can governments play a role in scaling and sustaining these models (“top down meets bottom up”)?
Using several case studies from around the world, this session will identify the underlying factors that lead to successful social innovation that is both scalable and sustainable. Participants will learn how bottom up/community engagement can complement other development initiatives and gain practical insights to enhance existing programs and collaboration among government, NGO, community and private sector groups.
Participants may find it useful to read a paper on one type of initiative in this area described in a recent World Bank background note (PDF - 655 KB). They can also share their views on this topic via the discussion forums in the event's social networking tool.
Day One - Specialist Session 6 - Strategies for National Broadband Policy
There is growing consensus, that ubiquitous, robust, affordable broadband service is the key to a country’s economic and social goals. Nationwide broadband infrastructure is becoming the fundamental platform upon which next generation economic activity and job creation is based. Similarly, this 21st century digital infrastructure is becoming crucial in meeting national social goals such as promoting education, public safety, and local diversity while, at the same time, encouraging social inclusion and cohesion.
This session will present a framework for developing strategies for fostering investment in and deployment of advanced broadband infrastructure based upon specific case studies of how different countries (developed and developing) have addressed the challenge, including one case of how a totally converged regulatory agency was created to drive national policy and regulation.
Key questions that will be addressed include:
- how to structure a regulatory environment to attract, to the greatest extent possible, private investment for competitive broadband deployment;
- how to ensure broadband deployment in rural areas by creating the right incentives or through other measures;
- how to foster demand creating applications that will drive broadband adoption;
- and how to support broadband adoption by low-income households.
The session will demonstrate the importance of networked knowledge (and therefore of effective national broadband policy) in both emerging and advanced economies.
Day One - Study Tour - Stockholm: Innovation in Practice
(It will be the same tour on Day One and on Day Two)
This session will look at how Stockholm, through technology-enabled innovations, is developing a sustainable and inclusive city environment for its citizens and the business community. During the visit to the city district of Hammarby Sjöstad, you will learn about technology driven innovations that helps Stockholm improve the life of its citizens and create a competitive environment for the business sector. The visit gives you an opportunity to listen to and interact with representatives of the City of Stockholm and the commercial sector. You will learn, for example, how the Stokab model uniquely enables Stockholm to offer competition-neutral fiber optic network to its citizens and the business community. How IT has played a vital part in creating a sustainable city district and how high-tech tools will be used to assist the city’s employees in better serving a growing aging population with better care directly in their homes.
The study visit will last about 3 hours, which includes travel time to and from Clarion Hotel to the Hammarby Sjöstad city district.
About Hammarby Sjöstad:
The demand for integrated sustainable infrastructure for water, energy, waste, and ICT has made Stockholm into one of the world leaders in sustainable urban development. With a unique way of integrating urban infrastructure, the housing district of Hammarby Sjöstad, designed for 25 000 inhabitants, is currently the world’s best application of the sustainable city concept. Hammarby Sjöstad, originally intended as Olympic village, is localized in a postindustrial area. It is planned for 10 000 flats and 10 000 working places. The district is attracting the interest of city planners, investors and decision-makers from around the world, keen to see innovation in practice.
Day Two - Specialist Session 7 - 21st Century Public Sector Workforce: Priorities and Solutions
Building on the discussions in the session on the nature and role of the public sector, this session will start from the assumption that the public sector has to embrace changes to its structure, service delivery models, workspaces and culture if it is to attract and retain today's multi-generational workforce to work in public policy and public management. Central to this evolution will be the integration of mobility and social networking paradigms.
This session will explore some of the challenges for a new workforce and workspace model for the public sector enabled and accelerated by new tools and capabilities of communication and collaboration to deliver personalized citizen services at their point of need. In particular, participants in this session will:
- Share experiences and insights about workforce challenges for the public sector which, in many countries, is facing considerable pressure as an ageing workforce retires and a new workforce has to be recruited;
- Discuss the implications for the public sector of larger shifts in the basic definition and execution of work (location, environment, outputs, time, and style) that are already impacting organisations in other sectors;
- Identify some of the practical solutions that public sector leaders need to embrace as part of a strategy of public sector renewal and reform.
Day Two - Specialist Session 8 - Creating a Sustainable Public Sector
Up until now, when addressing questions of sustainability the focus of governments has been on influencing the behaviour of external players through a mixture of laws, policies, incentives, subsidies and services. But clearly the public sector needs to look at the environmental, economic and social sustainability impacts of its own activities.
In this session, participants will have a chance to discuss the question of public sector sustainability – particularly its environmental sustainability – and examine some models and frameworks that could accelerate the capacity of the public sector to become a more sustainable enterprise capable of having much greater impact on key sustainability issues.
Questions that will be addressed will include:
- What does public sector sustainability encompass? Is it helpful to build frameworks based on the familiar dimensions of environmental, social and economic considerations? Could or should this be extended?
- Should public sector sustainability opportunities be categorised and, if so, how? For example, is it helpful to look at opportunities in terms of 1) design and delivery of policies and services, 2) government operations (front- and back office), and 3) human resources? Are there other areas that could be examined?
- What are the practical steps a country should be taking to be successful in delivering a much more sustainable public sector? What sort of approaches are countries actually using? What are the key barriers to public sector sustainability and how can they be overcome?
- How can we use networked information and technology to better understand and address sustainability issues? In particular, how can eGovernment play a useful role?
Day Two - Specialist Session 9 - Unlocking the Power of Public Sector Information
The public sector generates a massive amount of data that is of potential value in a knowledge economy. This typically includes information about populations and places, data about public sector activity and performance, and other public information assets in areas such as history and the arts. If the power of this information is unlocked then this will stimulate innovation which can generate both public and private value.
This session will explore the following questions:
- what are the benefits and risks of taking a more open approach to access to public data;
- what are the barriers to successful exploitation of public sector information;
- how should public employees respond to the challenges presented by new ways of working with information;
- and how to build a public sector information architecture that can unlock the power of information.
The session will be highly interactive, drawing out experience and best practice from the wide range of delegates at the event. It will be structured around the development of an example of an innovative use of government data which will take place during the course of the workshop. This case study will be used to illustrate more general power of information principles.
The goal of the workshop is to present participants with a toolkit of methods and policies which they can take away and apply to information held by their own administrations.
Day Two - Specialist Session 10 - Building Sustainable Prosperity: From Opportunity to Reality
Lack of co-ordination is a major obstacle to growth for many emerging countries. There are plans and opportunities, but governments struggle to find scaleable solutions that will deliver sustainable prosperity. All too often work is duplicated - different organisations address the same issue without communicating with each one or even knowing what the others are doing. This leads to missed opportunities, wasted investment and slow, or even no, progress.
This session will explore how partnership co-ordination is being tackled in different countries. It will look at specific case studies drawn from across the globe, including one where the processes used were packaged into a replicable business model. The session will be interactive and focus on sharing positive experiences, so participants can tackle the issue of co-ordination both internally and with stakeholders such as funding agencies and NGOs.
The key questions that will be addressed will include:
- How can different stakeholders best work together on key government issues?
- How can governments develop replicable business models that address common problems?
- Can external organisations become "partners" in development with governments in emerging countries? If so, how?
- How can governments ensure that their development activities genuinely deliver what their communities are looking for?
This session will show the importance of being able to replicate, scale and sustain successful interventions through building replicable business models within a multi-partner approach.
Day Two - Specialist Session 11 - Public Safety: Priorities for Cross-Boundary Collaboration.
Our world is undergoing a transformation where national boundaries have become more porous due to global economic, informational, social, and political forces. Finding practical and effective ways to improve public safety and security remains critical to public confidence, legitimacy, and public value. Identifying the needs and means for cross-boundary collaboration in the Justice and Public Safety community is at the heart of this transformation. We will examine ways to develop a collaborative Connected Justice and Public Safety 'connected' model for identifying progress and consensus throughout the world.
The discussion will focus on: "Information Exchange Priorities in a Connected World"
In this special session, participants will explore new models for global collaboration within the Justice and Public Safety community. In addition to examining the digital exchange priorities for communication and collaboration, we will discuss new frameworks for governance, innovation, and policy.
- Identifying root cause problems and priorities for sharing knowledge including Governance, Standards, and Privacy.
- Share global successes and strategies that have improved the information exchange gaps between the U.S. Justice and Public Safety community and International governments and NGO's.
- Discuss the latest research on technology and influence on social order.
- Discuss the promise and peril of Social Networking for Justice and Public Safety.
Day Two - Study Tour - Stockholm: Innovation in Practice
(It will be the same tour on Day One and on Day Two)
This session will look at how Stockholm, through technology-enabled innovations, is developing a sustainable and inclusive city environment for its citizens and the business community. During the visit to the city district of Hammarby Sjöstad, you will learn about technology driven innovations that helps Stockholm improve the life of its citizens and create a competitive environment for the business sector. The visit gives you an opportunity to listen to and interact with representatives of the City of Stockholm and the commercial sector. You will learn, for example, how the Stokab model uniquely enables Stockholm to offer competition-neutral fiber optic network to its citizens and the business community. How IT has played a vital part in creating a sustainable city district and how high-tech tools will be used to assist the city’s employees in better serving a growing aging population with better care directly in their homes.
The study visit will last about 3 hours, which includes travel time to and from Clarion Hotel to the Hammarby Sjöstad city district.
About Hammarby Sjöstad:
The demand for integrated sustainable infrastructure for water, energy, waste, and ICT has made Stockholm into one of the world leaders in sustainable urban development. With a unique way of integrating urban infrastructure, the housing district of Hammarby Sjöstad, designed for 25 000 inhabitants, is currently the world’s best application of the sustainable city concept. Hammarby Sjöstad, originally intended as Olympic village, is localized in a postindustrial area. It is planned for 10 000 flats and 10 000 working places. The district is attracting the interest of city planners, investors and decision-makers from around the world, keen to see innovation in practice.