Join these specialist sessions to meet industry thought-leaders, share knowledge and common challenges faced across specific areas of public service. DAY ONE – Sunday Dec 9Specialist Sessions:
DAY TWO – Monday Dec 10Specialist Sessions:
Day One - Specialist Session 1 - Delivering "Virtual" HealthcareThis specialist session will involve interactive discussions about the provision of healthcare in the 21st Century using the power of the human network to overcome the shortage of professionals and to meet the growing demand for healthcare (and healthcare advice) as quickly, safely and efficiently as possible. Following a short introduction to set the scene, there will be two parallel discussions lasting about 1.5 hours each. These will be repeated, which means that attendees will have the chance to explore both focus areas. Each topic will have a 40-minute presentation followed by facilitated discussion. There will be a short break/changeover of rooms at the half-way point and a wrap up discussion at the end of the session for all attendees. Cisco IBSG will facilitate the two discussions and lead the wrap-up discussion. Introduction - T Stroemsnes & K Dean (Cisco) Parallel topic A - Delivering Knowledge to Patients The discussion will focus on two important initiatives aiming to empower patients themselves with knowledge to stay healthy and to manage chronic diseases using NHS knowledge resources and services - Information Prescriptions & NHS Choices. Speaker - Maggie King, Head of Information of Choice Programme, Dept of Health UK Parallel topic B - Teleporting Clinicians / Expert Network The discussion will focus on the ability to share clinicians’ knowledge across organisation's boundaries with two world-class examples. Firstly the use of high quality video services to enable experienced clinicians to virtually assist junior clinicians in remote areas; secondly the use of the Map of Medicine to find and interact with specialist clinicians supporting ambulances, GPs and junior doctors across a communications network. Attendees will learn about:
Speaker - Mr Stuart Gowland, Consultant Urologist & Director New Zealand Mobile Surgical Project Day One - Specialist Session 2 - Delivering Compelling Learning ExperiencesThis specialist session will involve interactive discussion on the experiences of students, educators and parents across schooling and higher education systems and the relevance of this to education and government leaders. The discussion will focus on:
Notable leaders from different global contexts will share insights, perspectives and research, to stimulate useful dialogue. This will trigger interaction amongst delegates which will enable them to learn from each other's experiences, share their own and leave with ideas and contacts to help clarify and refine the priorities of their respective organisations. Speakers: Hoda Baraka - First Deputy to Minister, Ministry of Communication & IT, Egypt Mike Gibbons - CEO, The Innovation Unit, UK Lev Gonick, Vice President and CIO, Case Western Reserve University, USA Jean Johnson, CEO of Inclusion Trust and Director of Notschool, UK Day One - Specialist Session 3 - Connected Urban DevelopmentCisco’s Connected Urban Development program is a five-year commitment under the Clinton Global Initiative to work with a small number of partner cities worldwide to find ways to reduce carbon dioxide emissions using innovative IT-related solutions. At the core of the program lies the belief that the movement of people and traffic within and across cities can be as efficient as the movement of traffic on the Internet. The Connected Urban Development initiative aims to help forge urban communications infrastructures that make the flow of information, knowledge, people, and traffic more efficient, which in turn dramatically enhances how people experience life in and around cities. The cities of Amsterdam, Seoul, and San Francisco are currently piloting Cisco’s Connected Urban Development initiative. The MIT Mobile Experience Lab is supporting the program globally from a research and innovation perspective. Projects include Intelligent Transport Systems, Teleworking, Dynamic Traffic Management, Travelers Services, Connected Real Estate for sustainable development and Intelligent Homes. Each city is focusing on one or two of these areas, as well as having an overall target for reducing emissions. Attendees will learn about:
There will also be a live demo of the CUD Proofs of Concepts, which have been developed jointly by Cisco and MIT. Speakers: Federico Casalegno, Director, MIT Mobile Experience Laboratory Marijke Vos, Alderwoman responsible for Environment, Health and Social Support, Public Space and Nature, City of Amsterdam Paul Pelosi, President of the San Francisco Commission of the Environment Hong Seog Goh, Director of Transportation Planning, Seoul Metropolitan Government Chris Luebkeman, Director for Global Foresight & Innovation, Arup Group Day One - Specialist Session 4 - Transforming the Citizen’s Experience of GovernmentThis interactive session will focus on the scope for transforming the citizen’s experience of government by creating a single point of contact for government services. As many US cities have demonstrated, this approach can play a key role in delivering citizen-centric services that really impact on the public. The session will explore the strategies, business cases and organizational requirements for citizen contact centers and their business architecture. Three customer case studies will be presented covering the use of this approach at the local, the state and the federal level. This will be followed by group discussions on the advantages and disadvantages of different strategies for transforming the citizen’s experience of government by creating a single point of contact. Attendees will learn about:
Speakers: Dr Georg Thiel, Federal Ministry of the Interior, Germany Lydia Murray, Chief of Staff for the President of the Chicago Transit Authority Day One - Specialist Session 5 - Government 2.0 – Fad or Future?The rise of social networking and the collaborative Web is generating lively debate about the impact of these new tools on the business of government. Politicians making announcements on YouTube and setting up their own pages on MySpace or Facebook, government agencies discovering the joys of wikis, blogs and online forums – there is no shortage of evidence of more or less tentative experiments with these new capabilities. But it remains an open question as to whether and how this next, more collaborative phase of the Internet is going to change the structures and processes of government and the way politicians, bureaucrats and citizens behave and interact. In this session, participants will get a chance to explore what Government 2.0 might look like and how it might work. Specifically, the session will focus on a number of fundamental questions:
The session will provide a highly interactive opportunity to hear from practitioners in - and informed observers of - government about some of the experiments in different parts of the world that are trying to come to grips with these new possibilities. During the session, participants will get some insights into what Government 2.0 really means, what the prospects are for both incremental and transformative change into the future and what this new approach to governing might feel like to work within and to deal with. This session will be of particular interest to those planning on attending the Social Innovation specialist session on Day Two as there is a close relationship between the opportunities created for the government through Web 2.0 technologies and introducing new models of social innovation. Speakers and respondents from both sessions will participate in both sessions to ensure a broad perspective is brought to bear on the issues and opportunities. Speakers: Joanne Caddy, Policy Analyst, Directorate for Public Governance and Territorial Development, OECD Geoff Mulgan, Director of the Young Foundation Tom Bentley, Executive Director for Policy and Cabinet in the Department of Premier & Cabinet in Victoria, Australia Hugh McPhail, Manager, E-government Strategy & Policy at State Services Commission, New Zealand Day Two - Specialist Session 1 - Unleashing the Potential of Social InnovationIn this specialist session participants will explore the potential of Web 2.0 technologies and new social innovation models to address public policy challenges. The session will draw heavily on actual examples of citizens, government, private sector and non-governmental partners working across traditional boundaries in new ways. Participants will hear multiple perspectives on the opportunities and issues related to social innovation. Participants will then explore these challenges and opportunities in greater detail through highly participative small group discussions. These challenges include, but are not limited to: managing expectations; changing roles and responsibilities (including implications for political leaders); and uneven access to the new technologies. The session will end with reports back from the small groups and a full group discussion of the opportunities for the future. This session will be of particular interest to those planning on attending Government 2.0 on Day One as there is a close relationship between the opportunities created for the government through Web 2.0 technologies and introducing new models of social innovation. Speakers and respondents from both sessions will participate in both sessions to ensure a broad perspective is brought to bear on the issues and opportunities. Attendees will learn about and contribute to:
Speakers: Tom Steinberg, Director, MySociety Nicholas Yeo, Development and Communications Manager, TakingITglobal Raul Caceres, Online Volunteer of the year 2006, Co-founder www.wecan4peace.org Day Two - Specialist Session 2 - Building Trust in a Digital WorldThis interactive session will explore ways of bridging the confidence chasm that prevents many individuals from making the most of their ‘connected world’ and, more specifically, of the new services and platforms for engagement with their government. Cisco believes that three trends increasingly characterise the online environment:
These attributes create new opportunities for the way citizens and governments connect, communicate and collaborate. But the real value won’t be unlocked unless we can find a way to make it ‘safe to play’ for citizens and businesses. Cisco has therefore commissioned a consulting project to develop a distinctive point of view that defines practical steps to building citizen trust in eGovernment solutions. During the session we will discuss the principles and strategies outlined in this study. Identity management will be an important part of the discussion; however, it will be treated as one of a number of elements involved in creating individual confidence in eGovernment. Former Australian Privacy Commissioner Malcolm Crompton, who is the lead consultant on the consulting project and a widely recognised leader in the trust and privacy debate worldwide, will be a key contributor to the session. Attendees will learn about:
Speakers: Malcolm Crompton, Managing Director, Information Integrity Solutions P/L Dr Ian Brown, Research Fellow, Oxford Internet Institute, Oxford University Bo Harald, Head of Executive Advisors, TietoEnator, Helsinki Day Two - Specialist Session 3 - Creating Connected Learning EnvironmentsThis specialist session will involve interactive discussion on both the physical and virtual environments in which learning experiences are gained. The discussion will address schooling and higher education environments and focus on:
Interesting practices and developments are underway globally in both the physical and virtual worlds, which have widespread relevance for education at all levels. Leading global practitioners and commentators will share insights on some of these, stimulating lively cross-group discussion on the implications for policy, practice and investment. This session will reinforce and also challenge participants’ current strategies, stimulate new thinking and complement the Education Session of Day One. Speakers: Kathy McCartney, Dean, Harvard Graduate School of Education, US Di Fleming, Entrepreneur, Innovator and Educator, Victoria, Australia Madeleine Atkins, Vice Chancelor, Coventry Unversity, UK Alan November, Senior partner, November Learning, US Day Two - Specialist Session 4 - Socially Inclusive GrowthThis interactive session will look at how ICT can empower underprivileged communities particularly in developing countries, and enable them to advance economically and socially. It will examine the difficulty in ensuring socio-economic development projects are sustainable and replicable across different parts of a country, which may be culturally diverse and far flung, as well as across a region. After a brief introduction, leading social sector practitioners will share successes as well as some of their less successful initiatives and the reasons for it. Participants will have the opportunity to explore why and how these programs are working, how technology can be a key enabler, dependencies on the public sector and critical interactions with the non-public sector, and trends in public private partnerships. The world is caught up in a rapidly accelerating process of scientific and technological change that can benefit the majority of humankind or, on the contrary, only benefit the few. Discussion will also evolve around the politics and economics of efforts to ensure that new technologies are used in socially responsible ways. The three speakers for the session will profile community programs across a range of under-served communities from rural to urban settings with varying degrees of ICT capabilities as well as discuss their impact on government policies. These interactive sessions intend to display a diversity of perspectives from public, NGO and private sectors with an overview of different social mobilization models that unleash the potential of citizens. Each speaker will tap into the collective intellect and creative capabilities of the participants to share ideas, gain insights and explore solutions to complex social problems. Participants will learn about:
Guest Speakers for the session are: Dr Meena Munshi, Senior Economist, South Asia Sustainable Development, World Bank Dr. Rashid Bajwa, CEO, National Rural Support Program, Pakistan Nomhle Canca, CEO, Blue IQ Investment Holdings, South Africa Day Two - Specialist Session 5 - City of Stockholm Study Session on Improving Services to CitizensThis session will look at how Stockholm is innovating to improve services for its citizens. The session will involve visiting the city's Bromma contact centre and taking part in a seminar about the city's strategy for online services. It will last about 2.5 hours, which includes travel time to the Bromma centre (30 minutes each way). Every week, the Bromma contact centre receives over 1,000 calls from people asking about everything from income support and storm-felled trees to extra help in the home. The contact centre's ambition is to provide a complete service for 70% of all callers on first contact. This helps relieve the burden on the handling officers of the various city departments and enables them to concentrate on more complex matters instead. The contact centre also refers citizens to the city's e-services and provides guidance on how to use them. A mere six months after the introduction of the e-service "Applying for Childcare", 96% of applications were submitted over the internet rather than on paper for manual processing. The City of Stockholm has now decided to commit itself in full and has invested 69 Million Euros towards simplifying dialogues with the citizens and making the city's services available all round the clock. Today, people are expecting more and more of the city and take it for granted that they can conduct their business over the Internet in much the same way as they can with private companies such as banks. The City of Stockholm already has numerous e-services; several more are under development and there are many new ideas. By coordinating the development of all the city's e-services, IT solutions can be developed that make things easier for citizens and for city departments. However, these initiatives also generate new demands, which means that internal processes have to change. Our experience hitherto points to the importance of consensus and coordination both within the organisation itself and with the inhabitants of the city. |
|
 |
Guest
