IT Certification and Career Paths

810-502 LVCI

Leading Virtual Classroom Instruction

Exam Number 810-502 LVCI
Associated Certifications Virtual Classroom Instruction Specialist
Duration 75 minutes (55-65 questions)
Available Languages English
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Exam Tutorial Review type of exam questions

The 810-502 Leading Virtual Classroom Instruction written exam is required for Cisco WebEx Virtual Classroom Instruction Specialist. The computer-based, multiple-choice exam tests the candidate's knowledge of how to prepare and manage a virtual classroom environment and use collaboration tools to maximize student participation and comprehension. Candidates can prepare for the exam by taking the Cisco WebEx Leading Virtual Classroom Instruction course (LVCI) v2.0.

Exam Topics

The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.

  •   5%     1.0   Describe synchronous eLearning
                       environments to include characteristics,
                       roles and responsibilities

      • 1.1   Describe the characteristics of synchronous eLearning -
                definitions and terms used in the industry
      • 1.2   Describe the function and benefits of interactivity in a virtual
                classroom environment
      • 1.3   Describe the general roles and responsibilities when implementing
                a virtual delivery program
  •  5%     2.0   Manage program and logistics

      • 2.1   Plan and execute effective participant communication before,
                during, and after scheduled virtual sessions
      • 2.2   Given a scenario, identify and describe the steps to coordinate and
                schedule a virtual session
      • 2.3   Given a scenario, determine the appropriate pre-session activities
                necessary (including scheduling, registration, and reporting)
      • 2.4   Assess your needs against the program goals and determine
                whether to augment the virtual classroom with blended learning
      • 2.5   Identify recording and playback capabilities, purposes,
                and considerations
  • 11%     3.0   Prepare yourself and your physical
                       and virtual environment for conducting
                       an effective virtual classroom session

      • 3.1   Set up the trainer's physical and virtual environment including
                preparing the attendee environment
      • 3.2   Prepare yourself for facilitating in a virtual training environment
      • 3.3   Develop contingency plans for common difficulties
      • 3.4   Review course materials and address any areas that
                are unclear or may lead to learner confusion
  • 33%     4.0   Demonstrate effective classroom
                       management skills in a virtual
                       classroom setting

      • 4.1   Implement contingency plans to manage disruptions
      • 4.2   Keep sessions on track by responding to questions, keeping
                participants focused, and encouraging participation
      • 4.3   Apply time management strategies effectively
      • 4.4   Maintain a safe and positive learning environment that is
                conducive to the learning process
      • 4.5   Build rapport with students
      • 4.6   Establishes and maintains credibility with learners
      • 4.7   Checks in at regular intervals and adjusts instruction based
                on feedback and/or behavioral cues from participants
      • 4.8   Provide clear instruction and guidance to learners on how
                to meet the learning objective
      • 4.9   Manage small group work, labs, and independent work
      • 4.10   Employ effective questioning skills to involve learners
                (e.g. open-ended questions, wait after asking questions, let
                 people self-select, etc.)
      • 4.11   Ensure most participants are responding and interacting
                   at the desired level
      • 4.12   Gauge when to control the facilitation process vs. when to
                   let interaction flow
      • 4.13   Facilitate interaction between participants to achieve
                    balanced participation among class members
      • 4.14   Defines how participants should participate and
                   reinforces desired behavior (e.g., use chat, raise hand
                   icon, speak up)
      • 4.15   Guide learners through the lesson content to
                   achieve deeper understanding
      • 4.16   Guide learners through the process of using online
                   tools in activities
  •   8%     5.0   Demonstrate Effective Presentation
                        Skills in a Virtual Classroom Setting

      • 5.1   Present content in a logical flow and order
      • 5.2   Use a pace appropriate for students, learning objectives and
                learning material
      • 5.3   Describe concepts in a clear and complete manner, using
                relevant examples
      • 5.4   Transition effectively between topics/instructional elements
  • 15%     6.0   Select and effectively use tools for
                       presentation and collaboration that are
                       appropriate for achieving intended
                       learning objective or desired result

      • 6.1   Use annotation tools to focus attention to relevant content
      • 6.2   Use sharing features when appropriate, including application,
                 presentation, desktop, etc
      • 6.3   Use white boarding or white space to enhance instruction
                 or group process
      • 6.4   Use collaboration tools when appropriate, including Annotation,
                 Chat, Q&A, Polling, Video, Pass Presenter Role, Remote Control
  •   5%    7.0   Demonstrate use of voice modulation
                       and effective audio techniques

      • 7.1   Uses appropriate modulation, vocal inflection, tone, and
                 volume (e.g. varies pitch and emphasis to avoid speaking in
      • 7.2   Conveys energy and enthusiasm (e.g., puts a smile in
                  his/her voice)
      • 7.3   Makes appropriate vocal adjustments (e.g. adjusts pace
                or volume) in response to participant feedback
      • 7.4   Creates an effective audio environment (e.g., ensures a quiet
                 presentation space, and that participants have audio as they join)
      • 7.5   Limit use of filler words (e.g., um, ah, you know, etc.)
  • 11%     8.0   Apply fundamental virtual classroom
                       content design concepts

      • 8.1   Identify and describe effective synchronous training design
      • 8.2   Create/update effective synchronous presentation materials
                 (e.g. updates presentation materials following leading practices
                 for graphics, text, color and font)
      • 8.3   Identifies and develops/chooses effective learning activities
  •   7%     9.0   Assess student comprehension and
                      evaluate the effectiveness of training

      • 9.1   Develop a strategy for evaluating effectiveness of the training
                 and student skills and knowledge
      • 9.2   Create effective test questions and surveys to measure
                 participant reaction and learning gains
      • 9.3   Assess whether the training was effective based on reviewing
                 test results, survey results, and attendee feedback through online
                 tools such as polls
      • 9.4   Reviews content or adjusts pace of delivery to enhance
                 comprehension if required
  • Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.

    A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

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