Feedback |
We are committed to providing you an exceptional experience - and that starts with your feedback. We would like to hear your thoughts on feature requests, or suggestions on how we can improve the app. |
App Overview & User Guide |
The CTS Mobile App User Guide provides and in-depth look at major features and functionality. Login to access Cases & Contracts, Bug Search, Tools, TAC Support Docs, and user Settings using your Cisco.com credentials. Please send us an email if you are having login issues. My Shortcuts is a collection of previously bookmarked Support Cases, Bugs, Videos, Podcasts, and RSS Feeds. Cases & Contracts allows you to view, update and create support cases, view RMA details including tracking information and initiate a return (co-ordinate shipment & schedule pickup); view your contracts and set expiration reminders; check support coverage/entitlement for your devices; and self curate a list of up to 10,000 devices where product support coverage and important lifecycle milestones can easily be monitored. Bug Search allows you to research bug information using a simplified version of Bug Search Tool. Tools includes a basic SSH/Telnet client, IP Sec Overhead Calculator, and the Cisco Reseller Locator tools. Videos gives you access to videos from several Cisco Support YouTube playlists. Feeds lets you browse, search and bookmark selected Cisco feeds and security podcasts. Product Information provides access to Cisco.com's mobile optimized product support pages. TAC Support Docs access to over 1,800 troubleshooting docs written by TAC, for TAC, and available to our customers. |
Notification Settings |
There are two ways to control receipt of mobile push notifications. Users can control the types of notifications received from within the "Push Notifications" section found under "Settings" (accessible from the app's Home Screen). This option will require you to first log in to the mobile app as settings are managed at a user level. If you don't have a Cisco CCO ID, you can either create one, or try one of the next few options: If you don't have a Cisco CCO ID (user account), you can turn off all notifications to the Cisco Technical Support mobile app at the OS level. For iOS devices, launch Apple's "Settings" app, tap the "Notifications" menu, and scroll down until you see an entry for the Cisco Technical Support mobile app. Tapping the "Tech Support" menu option will provide notification options, including toggling "Allow Notifications" off to stop all mobile push notifications to the Tech Support app. For Android devices, tap on "App notifications" from Android's Notification Settings screen. You will be presented with a list of installed apps that allow mobile push notifications. Within that list, tapping on "Tech Support" will provide fine-tune adjustment options to control notifications sent to the Tech Support app. |
Contact Cisco Support |
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco provides around-the-clock, award-winning technical support services over the phone.
Enterprise & Service Provider
Small Business Products |
Find a Reseller |
The Cisco Partner Locator tool can help find a local authorized Cisco reseller with expertise in a given technology or service offering. |
Cases & Contracts |
Why can I not access "Cases & Contracts" after I have logged in?
What timezone are the timestamps based on?
How do I contact my TAC Engineer?
Can I be notified of Case updates? Alternatively, you can opt-in (subscribe) to receive updates to any case you are entitled to view from the Actions menu when viewing a case.
Where's my Support Case Notification?
How can I escalate my Support Case?
Can I view my co-worker's Support Case?
Where are the rest of my Company's Cases?
Can I open a Support Case?
How do I add a case to My Shortcuts?
How recent is the case data?
Can I view the status of my RMA?
Is there an easier way to navigate from one case to the next? |
My Devices & Support Coverage |
How can I check if my device is covered by a Cisco Support Contract? Entitled users (the device is on a support contract tied to your user profile) will see extended information about the support coverage. Learn More (~2.5 min video)
Can I view my contracts? How can I be reminded before my contracts expire? Tapping on the calendar icon will create a calendar reminder 90 and 60 days prior to the the contracts expiration with details on how to renew your coverage. Learn More (~2.5 min video)
How can I generate End of Life and Support Coverage Renewal reports? Either from the app, or through the website, users can self curate a list of devices by adding Serial Numbers from the mobile app, or through the My Devices website. Once devices have been added, users can access "Reports" from the menu, from which you can select Contract Renewal or Product Lifecycle related reports. |
Bug Search & TAC Support Docs |
Why can I not access Bug Search?
What is the maximum number of results displayed?
Can I bookmark a Bug for future reference?
I'm not seeing the expected results of my Bug search?
Can I refine the number of TAC Support Docs to look through?
How do I save a TAC Support Doc to my device? |
About & Additional Resources |
Thank you for downloading the Cisco Technical Support mobile app! If you have issues with the application or would like to send us a feature request, you can contact us by sending an email to: ctsmobilefeedback@external.cisco.com Maintenance Windows The app may be inaccessible during the following regular maintenance windows:
iOS Tips Starting with iOS8.1, users can access photos from their iCloud. To enable this option, go into the "Settings" app, then "Photos & Camera", and turn on "iCloud Photo Sharing". Additional Cisco Resources
Pocket Read-It-Later Resources
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