Cisco Unified Contact Center enables Cisco to control costs and provide better service for employee events and travel worldwide.

Whether for thousands of personnel gathering for an event, or a single employee traveling to help a customer, the Cisco Corporate Travel Operations Team applies Cisco products and technologies to control costs and improve service.

This case study describes some of the ways Cisco uses its own network, contact center technology, and tailored call routing applications developed by Cisco IT to meet company objectives for travel and event management, including:

  • Consolidated travel centers in three world regions to provide 24-hour service with call routing on the Cisco WAN
  • The Cisco Travel Network, an online tool that allows employees to make many of their own travel arrangements
  • A variety of Cisco solutions to streamline employee interaction with the travel center and support better control by travel managers

Read the Travel and Event Management Case Study