Cisco IP Communicator for mobile employees improves productivity and reduces cell phone costs.

Mobile employees at Cisco typically used cell phones to make and receive calls, check voicemail, and dial into conference calls. The average cell phone bill exceeded US$100 per month, and employees lacked productivity features available on their office Cisco IP phones, such as Cisco Unity Unified Messaging, 5-digit dialing, conferencing, and an online directory. Cisco IT initiated a pilot for 700 mobile employees worldwide to use Cisco IP Communicator software, which enables a PC to function like a Cisco IP phone when an employee wears a headset and establishes a VPN connection.

Benefits of Cisco IP Communicator include:

  • Increased employee productivity
  • Reduced employee cell phone bills by US$500,000 annually
  • Reduced support costs

Read the Laptop-Based IP Telephony Case Study