Cisco Unified Contact Center migration reduces costs, improves operational efficiency, and provides better service for callers.

Like many large enterprises, Cisco Systems® uses multiple contact centers to communicate efficiently with customers, channel partners, and employees.

This case study describes how a migration of the contact centers to the Cisco® network and Cisco contact center solutions has enabled the company to achieve several objectives, including:

  • The capability to handle more than 10 million call transactions annually
  • Reduced costs through improved call routing
  • Increased efficiency with calls routed globally based on agent availability and skills
  • Higher satisfaction ratings from customers

Read the IP Contact Center Migration Case Study