The Cisco Virtual Office-India solution addresses local challenges to provide reliable remote access for home workers.

Early in 2008 the Cisco Virtual Office remote-access solution was deployed in a pilot comprising approximately 150 select employees working at the Cisco Globalisation Centre in Bangalore, India. Like many other companies in the region with global presence, Cisco employees regularly need to collaborate across time zones and continents. Remote network access from home eases the burden on employees who must attend meetings outside of regular business hours. In addition, employees often use the time saved by not driving to the office for productive work.

Not long into the Cisco Virtual Office-India deployment, Cisco realized the impact that service availability and other technical issues prevalent in India were having on the employees’ experience. The remote-access solution was available to users only about 20 to 30 percent of the time. Employees, for the most part, were plagued by intermittent service quality and unstable ISP connectivity (“flapping links”). The Cisco Virtual Office global team and Cisco’s Access Routing Technology Group worked fast to develop a solution that would overcome the local technical challenges.

In addition to the benefits derived from deploying Cisco Virtual Office in India, this case study describes:

  • Business drivers behind the deployment
  • Technical challenges prevalent in India
  • Components of the Cisco Virtual Office-India localized solution
  • Productivity gains and initial return-on-investment results
  • Cisco IT lessons learned and next steps

Read the Cisco Virtual Office-India Case Study