Cisco on Cisco
Business of IT: IT as a Services Organization
As Cisco IT converts into IT as a Service Organization (ITaaSO), it has defined and documented the service roles and responsibilities required to successfully complete this transformation. The roles support the three tenets of an ITaaSO model: client- and customer-centric, business value driven, and cost Effective. This best practice describes the service roles, and details how they apply to the five service lifecycle phases and IT Operating Model.