Cisco on Cisco

Business of IT

IT as a Services Org

IT as a Service provides scalability, transparency, and long-term value.

IT as a Services Organization

Business of IT Success Stories

eStore for IT Services

IT as a Services Organization

IT as a Service provides scalability, transparency, and long-term value.

IT Insights PDF Icon  (PDF - 269 KB)

eStore for IT Services

eStore for IT Services

Cisco IT's eStore replaces multiple service request systems with a unified service catalog for ordering any type of IT service.

IT Case Study PDF Icon  (PDF - 300 KB)

Technical Knowledge Library

Library Simplifies Technical Learning

Online library provides faster, easier access to relevant information.

IT Case Study PDF Icon  (PDF - 353 KB)

Smart Call Home for Cisco UCS

Smart Call Home for Cisco UCS

Powered by Smart Call Home, device diagnostics reduce time to resolution for Cisco Unified Computing System by 80 percent.

IT Case Study PDF Icon  (PDF - 784 KB)

Delivering Better Business Outcomes

Delivering Better Business Outcomes

Cisco Remote Management Services improve network availability and more.

IT Case Study PDF Icon  (PDF - 160 KB)

ITAAS: Building a Services Organization

ITAAS: Building a Services Organization

How Cisco IT customer care created a successful ITaaS organization.

IT Case Study PDF Icon  (PDF - 634 KB)

Business Transformation Through Architectures

Business Transformation Through Architectures

A series of articles that highlight the importance of integrating business strategies with technical architectures, and examples from Cisco's own experiences.

Enterprise Architecture and IT Service Management
Transforming Innovation and New Business Models
Transforming Employee Engagement
Globalization of the Enterprise
Minimizing Business Risks

Gen Y Flexible Workplace

Gen Y Flexible Workplace

Designing new, productive workspaces for the internet generation.

Trends in IT PDF Icon  (PDF - 383 KB)
IT Insights PDF Icon  (PDF - 223 KB)

Connect Your Workplace in New Ways

Connect Your Workplace in New Ways

See how the Cisco Connected Workplace converges new technology with the physical workspace.

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Service Introduction Network

Service Introduction Network

New IT network accelerates early service releases and productivity gains.

Case Study PDF Icon  (PDF - 919 KB)

Cisco CIO Insights

Cisco CIO Insights

Unifying business and technology architectures to address CIO focus areas.

Launch Interactive

IT as a Services Organization

IT as a Services Organization

Cisco IT defines the service roles and responsibilities that are required to complete its transformation to a services organization.

IT Best Practice PDF Icon  (PDF - 340 KB)

Integrating a Corporate Acquisition

Integrating a Corporate Acquisition

Simplified, cross-functional processes accelerate new employee productivity and reduce the transition impact on customers.

IT Case Study PDF Icon  (PDF - 702 KB)

How Cisco Provided an Integrated, Intelligent Office Experience at Its Bangalore Campus

How Cisco Provided an Integrated, Intelligent Office Experience at Its Bangalore Campus

Cisco Smart+Connected Communities solutions combine networking technologies with building systems to increase energy efficiency.

IT Case Study PDF Icon  (PDF - 268 KB)

Connect Your Workplace

Cisco Connected Workplace converges new technology with the physical workspace.

 

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