Online Learning Library
Online library provides faster, easier access to relevant information.
Business of IT Success Stories
Library Simplifies Technical Learning
Online library provides faster, easier access to relevant information.
IT Case Study 
(PDF - 353 KB)
Smart Call Home for Cisco UCS
Proactive monitoring and automation reduce time to resolution by 80 percent.
IT Case Study (PDF - 784 KB)
Delivering Better Business Outcomes
Cisco Remote Management Services improve network availability and more.
IT Case Study (PDF - 160 KB)
ITAAS: Building a Services Organization
How Cisco IT customer care created a successful ITaaS organization.
IT Case Study (PDF - 634 KB)
Business Transformation Through Architectures
A series of articles that highlight the importance of integrating business strategies with technical architectures, and examples from Cisco's own experiences.
Enterprise Architecture and IT Service Management
Transforming Innovation and New Business Models
Transforming Employee Engagement
Globalization of the Enterprise
Minimizing Business Risks
Gen Y Flexible Workplace
Designing new, productive workspaces for the internet generation.
Trends in IT (PDF - 383 KB)IT Insights
(PDF - 223 KB)
Connect Your Workplace in New Ways
See how the Cisco Connected Workplace converges new technology with the physical workspace.
Service Introduction Network
New IT network accelerates early service releases and productivity gains.
Case Study (PDF - 919 KB)
IT as a Services Organization
Cisco IT defines the service roles and responsibilities that are required to complete its transformation to a services organization.
IT Best Practice (PDF - 919 KB)
Integrating a Corporate Acquisition
Simplified, cross-functional processes accelerate new employee productivity and reduce the transition impact on customers.
Executive Summary (PDF - 178 KB)
IT Case Study (PDF - 702 KB)
Presentation (PDF - 188 MB)
How Cisco Provided an Integrated, Intelligent Office Experience at Its Bangalore Campus
Cisco Smart+Connected Communities solutions combine networking technologies with building systems to increase energy efficiency.
IT Best Practice (PDF - 388 KB)
IT Operating Model
This new way to manage IT investments supports innovation, improved architecture, and stronger process standards for Cisco IT.
Executive Summary (PDF - 242 KB)
IT Case Study (PDF - 330 KB)
Presentation (PDF - 354 MB)
IT Organizational Change
A new organizational framework for Cisco IT has greatly improved operations.
Executive Summary (PDF - 256 KB)
IT Case Study (PDF - 559 KB)
Presentation (PDF - 718 MB)
ACE XML Gateway Improves User Experience
Offloading XML processing to the Cisco ACE XML Gateway improves service performance and simplifies application development.
IT Deployment in Progress (PDF - 337 MB)
ITIL Framework in Action
The ITIL framework helps Cisco better manage the IT service lifecycle and align more efficiently with IT and business goals.
ITIL Framework in Action (PDF - 223 MB)
Connect Your Workplace
Cisco Connected Workplace converges new technology with the physical workspace.