U.S./Canada

Cisco Systems prefers that invoices be transmitted electronically. There are currently two methods: EDI (Electronic Data Interchange) and WEB EC (an on line web tool intended to allow you to view and accept Purchase Orders, and create invoices after shipment of goods/services).

For billing via EDI or WEB EC information email your Accounts Payable Supplier Representative.

Suppliers who are unable to transmit their invoice/s electronically, should mail the invoice/s to Cisco Systems at the address specified below, NOT to the Cisco Systems Requestor.

Submission address: (For US and Canada invoices only. Please submit via ONE of the following)

United States
Entities: Cisco Systems Inc & Cisco Systems Int’l BV
Submit via:
Email: invoice@cisco.com (ONE invoice per email)
NOTE: Inquiries submitted to this email alias will not be processed. View inquiry contact information.
OR
Mailing Address (NEW!):

Insert Cisco entity
Accounts Payable
PO Box #696024
San Antonio, TX 78269

Canada
Entities: Cisco Systems Capital, Cisco Systems Kanata, Cisco Systems Canada
Submit via:
Email: cainvoice@cisco.com (ONE invoice per email)
NOTE: Inquiries submitted to this email alias will not be processed. View inquiry contact information.
OR
Mailing Address (NEW!):

Insert Cisco entity
Accounts Payable
PO Box #696092
San Antonio, TX 78269

• The Cisco Systems Purchase Order number must appear on your invoice for all service and products that require a Purchase Order. If no Purchase Order is required, the requester name and department number must appear on the invoice.
• The invoice must match line items, descriptions, quantities, and prices with the corresponding information on the purchase order. If the information does not match exactly, payment may be delayed.
• Use the same supplier name on the invoice as is on the Purchase Order.
• Do not invoice for items that are not on the purchase order.
• Do not invoice Cisco Systems prior to the delivery of the material and/or services.

To Inquire about your Account 7 Days A Week, 24 Hours Per Day Sign up to use Cisco Systems. Online Supplier Inquiry (OSI). OSI is an on line inquiry tool intended to allow you to access detailed information about your purchase orders, invoices, and payment data.

Accounts Payable Help Line (US/CA): 1-408-424-6971
Hours: 8:00 - 5:00 PST

If you do NOT have access to OSI (Online Supplier Inquiry): OSI-ADMIN@CISCO.COM

Other Questions

Send email to:

• apquery@cisco.com for invoices issued by the following entities: Cisco Systems Inc & Cisco Systems Int'l BV
• caapquery@cisco.com for invoices issued by the following entities: Cisco Systems Capital, Cisco Systems Kanata, Cisco Systems Canada

Most responses are made within 48 Hours. The subject header of the email should include your business name.
The body of the email should also include your business name, invoice number, purchase order number and description of the problem.

To request an information packet and register to use OSI, email OSI-ADMIN@CISCO.COM.