Accounts Payable Information

Invoice Payment - US/Canada

For Invoices Submitted to the United States

All fees for services you perform in the United States should be invoiced separately from goods and from services performed outside the United States if you are a:

  • Non-U.S. corporation, partnership, limited company, organization, agency, trust, or estate; or
  • U.S. branch of a non-U.S. corporation, limited company, organization, agency, partnership, trust, or estate.

In addition, these invoices should clearly state that the services were performed in the United States, specifying the city and state.

Invoices for services performed outside the United States should expressly state that fact and specify the city and country where the services were performed. For example, you should state, "All services related to this invoice were performed outside the United States in [city] and [country]." Refer to sample invoices for examples.

For Invoices Submitted to the United States or Canada

Cisco prefers that invoices be transmitted electronically.

  • EDI (Electronic Data Interchange)

For information on billing through EDI, send an email to apquery@cisco.com.

Suppliers who are unable to transmit invoices electronically should mail the invoices to Cisco at the one of following addresses. Do not mail invoices to the Cisco requester.

Submission Addresses

For U.S. and Canada invoices only, submit invoices to one of the following addresses:

United States

Entities: Cisco, Inc., and Cisco Intíl BV
Submit by:
Email: invoice@cisco.com

Note: Inquiries submitted to the above email alias will not be processed. View inquiry contact information.

OR

Mailing address:
[Insert Cisco entity]
Accounts Payable
PO Box #696024
San Antonio, TX 78269

Canada

Email: cainvoice@cisco.com (one invoice per email)

Note: Inquiries submitted to the above email alias will not be processed. View inquiry contact information.

OR

Mailing Address:
[Insert Cisco entity]
Accounts Payable
PO Box #696092
San Antonio, TX 78269

Additional Requirements

  • The Cisco purchase order number must appear on your invoice for all services and products that require a purchase order. If no purchase order is required, the requester name and department number must appear on the invoice.
  • The invoice must match line items, descriptions, quantities, and prices with the corresponding information on the purchase order. If the information does not match exactly, payment may be delayed.
  • Use the same supplier name on the invoice as is on the purchase order.
  • Do not invoice for items that are not on the purchase order.
  • Do not invoice Cisco prior to the delivery of the material or services.

Help and Support

To inquire about your account seven days a week, 24 hours per day, sign up to use Cisco Online Supplier Inquiry (OSI). OSI is an online inquiry tool intended to allow you to access detailed information about your purchase orders, invoices, and payment data. Note that OSI is available only for invoices processed in the United States.

Accounts Payable Help Line (United States and Canada): +14089169472
Hours: 8:00 - 5:00 PST

If you do not have access to OSI (Online Supplier Inquiry), send an email to OSI-ADMIN@CISCO.COM

Other Questions

Send email to:

  • apquery@cisco.com for invoices issued by the following entities: Cisco, Inc., and Cisco Int'l BV
  • caapquery@cisco.com for invoices issued by the following entities: Cisco Capital, Cisco Kanata, and Cisco Canada

Most responses are made within 48 hours. The subject header of the email should include your business name. The body of the email should also include your business name, invoice number, purchase order number, and a description of the problem. To request an information packet and register to use OSI, send an email to OSI-ADMIN@CISCO.COM.